Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and how to understand the results of a Trace Route.
|Internet data is broken into small pieces by your computer before sending it to its destination, these small pieces are often referred to as packets. In modern computer networks, a packet can take many different paths to its destination. The purpose of performing a traceroute is to discover the path packets are taking.|
An example of why you might choose to run a traceroute is if you are playing an online video game and want to see the pathway your connection is taking to arrive at the gaming server.
Understanding a traceroute can be difficult, as there are many factors that will affect the results. This article will help you run a traceroute and provide some context as to how our Shaw technical team uses these results to diagnose possible networking challenges. Although this process can be run on your own, in most cases interpreting the results will require the assistance of a Shaw Technical Support Representative.
To run a Trace Route follow these steps:
Results of Trace Route to Google.com
Each line in the results of your traceroute is referred to as a "hop". Each hop displays one of the routers a packet crosses on its way to its destination (in this case Google.com). The traceroute command sends the trace three times for each hop and displays the time it takes for the next hop to respond, represented in milliseconds (ms).
Trace Route Test Results
Please be aware that it is normal for a "hop" to sometimes result in a "request timed out" response. Provided that the following hops do not also time out, this does not indicate a problem with your network. However, if the traceroute ends with multiple “request timed out” responses you may require further troubleshooting.
Still have questions? Chat with us on social media.
It's fast, easy and convenient, and it's totally a new way to connect with us.