If you think your Internet speed is slower than it should be, there are several things you can do to understand or correct the issue. Confirm if you have slow internet speeds with a Shaw speed test, and try these simple tricks to fix a speed problem.
Did You Know:
Slow Internet speeds, especially through a WiFi connection, can often be resolved by restarting your modem? Sometimes a simple fix is all that you need.
You should be able to approach the highest speeds of your Shaw Internet plan if you connect to it using a device that also allows for those speeds.
Shaw Speedtest is a website you can use to measure the speed of your Internet connection. The speed to your home will be faster than the connection from the modem to your device over WiFi. For the most accurate results:
To run the test:
Many WiFi issues can be corrected simply by power cycling your Shaw modem.
When your WiFi network appears in the list of available networks on your device, try connecting to it to see if it works.
If you have a wireless router (common brands include: D-Link, Netgear, Linksys and Belkin) connected to your Shaw Internet modem, read How To: Power cycle a Shaw modem and router.
Loose connections, damaged cables, and line splitters can degrade Internet signals before they even reach your modem, and prevent you from reaching higher Internet speeds. To resolve this, you should ensure that your cables are properly connected.
If you are using an ethernet cable to connect your computer to the router, or your modem to a third party router, inspect those cables as well and replace them if they appear damaged.
You may be experiencing slow speeds if an app installed on your computer is consuming too many resources, or if your computer has been infected by malware/viruses.
By starting your computer in "safe mode with networking" you will be able to assess the impact that apps and malware may be having on your computer. For instructions, read Booting your computer in Safe Mode with Networking (Windows).