600mbps service

jack2sprat
Grasshopper

My 600 mbps service has reduced itself to a less that 300 mbps service today.

 

What's up? ๐Ÿ™‚

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4 Replies

Do Shaw reps not address these inquiries?? An answer woul...

jack2sprat
Grasshopper

Do Shaw reps not address these inquiries??

An answer would be helpful.

Good grief.

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you lucky ours been at 150 to 200 for the past 2 months...

buzz2019
Grasshopper

you lucky ours been at 150 to 200 for the past 2 months  service guy came on thee 3rd it went back to 640 down 2 days latter  went back to 200

and shaw said they would credit the account and never did 

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there may be several reasons to why you are noticing slow...

Moderator
Moderator

@jack2sprat there may be several reasons to why you are noticing slow speeds such as poor signal to the modem or WiFi interference. Are you noticing slow speeds with a direct ethernet connection to a desktop or is it over WiFi? Do you have a 3rd party router/switch attached to the modem? What troubleshooting steps have you tried so far?

@buzz2019 we can certainly credit for time loss in service, touch base with our customer support here.

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Desktop wired connection. Check my previous post regardin...

jack2sprat
Grasshopper

Desktop wired connection. Check my previous post regarding 600 service.

All steps and no interference. This is either the modem itself, which I doubt or this connection itself is being throttled for some unknown reason.

I have a tech attending on the 17th. This will probably accomplish diddly but we will see.

I will post back after the 17th. ๐Ÿ™‚

 

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