are we able to set up two accounts under one household

[bwilson9213]

My brother has had to move in with us - he's staying in our basement - he's been complaining about the wifi in the basement, as he plays a lot of computers games. It's starting to cause issues between us.

Are we able to set up a separate account, with all his own internet needs, under one household? That way he can have his own internet needs, and we can leave ours as his.

[guchsingh · Accepted solution]

In most cases, it is possible to setup a 2nd separate account for a basement suite. It usually requires a tech to come split the connection to ensure the RF levels for both modems is at optimal levels.  

[Jrodd101]

what about when that person moves out is it an issue to change the service back to the way it was. Being the one account.

[rstra]

Just cancel the second account or transfer it to another address.

[mdk]

@bwilson9213 -- is it possible to move your cable-modem to a different cable-outlet in your house, closer (vertically) to your brother's computer, without messing-up your wired or wireless connections?  Or, to temporarily run a CAT-6 Ethernet cable from your cable-modem to the downstairs, to make a "wired" connection into his computer? Or, more simply, move the brother's computer to be closer (vertically) to the existing location of your cable-modem?