UPDATE: @mdk followed your instructions below and I will say Im half successful but I still want to thank you for that. So reason why I said half successful is I now have internet connection coming from secondary router via wired connection BUT for some reason I have no Wifi connection. I can see my secondary SSD name but I cannot connect to it. I did a factory reset the router and that doesnt seem to fix it. Also managed to login to its settings and this what it shows. https://imgur.com/a/K0yezPy. Any ideas? Do I have to change something from the BC settings and my secondary router?
@JcKobeLiam --
> managed to login to its settings ...
After you did the "reset", does it offer a "quick-setup" mode? Can you select and view its "WAN-settings" page ?
Can your computer connect to the SSID supplied by the BlueCurve, to show that your computer's WiFi components are OK?
When you say "cannot connect", please elaborate. Error-message? "Time-out" ? Wrong password? Wrong protocol (unsecured? WPA? WPA2?)
@mdk yes it does offer the setup page and I went through the wan and wifi setup. It looks everything went well as it gives me a green check mark with all the required field it asked to fillup and savef it. But when the page refreshed it shows me the same error page that I dont have interner access.
As for the Wifi. I keyed in the correct password but its telling we cant connect to this network.
@JcKobeLiam -- But when the page refreshed it shows me the same error page that I don t have interne r access.
Can you borrow a family/friend's notebook computer, and see if they can connect, via WiFi, to the SSID being broadcast by your BlueCurve? While logged-in to the BlueCurve's web-server, what do you see for its "WAN" settings?
> As for the Wifi. I keyed in the correct password but it s telling we can t connect to this network.
Are you using an iPhone, an iPad, an Apple notebook, or a Windows 10 notebook?
If you take your device to some place with "free WiFi for customers" (Tim Hortons, Starbucks, McD's, your dentist, your barber) or to where the "ShawGo" open-to-all WiFi network is available, does it connect?
@mdk I can connect to BC WiFi with no issue. As for the BC WAN Setting this is what it shows->https://imgur.com/a/WKJokNj
As for the secondary router I can now connect to the internet but excruciating slow. I have a internet 600 package and Im only getting 2mbps. Is there a setting I need to change in the netgear webserver? Oh BTW I can connect any device of my device to wifi outside my residence.
@JcKobeLiam -- As for the secondary router, I can now connect to the internet but excruciating slow.
If you temporarily connect via an Ethernet cable ("CAT 5e" or "CAT 6", not "CAT 5", not "CAT 3") between the BlueCurve and your PC, and run the Shaw Speed Test, what results do you get?
If you temporarily connect wirelessly between the BlueCurve and your PC, and run the Shaw Speed Test, what results do you get?
If you temporarily connect via an Ethernet cable ("CAT 5e" or "CAT 6", not "CAT 5", not "CAT 3") between the secondary-router and your PC, and run the Shaw Speed Test, what results do you get?
If you temporarily connect wirelessly between the secondary-router and your PC, and run the Shaw Speed Test, what results do you get?
> Is there a setting I need to change in the netgear webserver?
Doubtful. When logged-in to its web-server, what do see for its WAN connection?
If you temporarily connect via an Ethernet cable ("CAT 5e" or "CAT 6", not "CAT 5", not "CAT 3") between the BlueCurve and your PC, and run the Shaw Speed Test, what results do you get?
- between 300-400Mbps
If you temporarily connect wirelessly between the BlueCurve and your PC, and run the Shaw Speed Test, what results do you get?
- between 300-500Mbps
If you temporarily connect via an Ethernet cable ("CAT 5e" or "CAT 6", not "CAT 5", not "CAT 3") between the secondary-router and your PC, and run the Shaw Speed Test, what results do you get?
- between 300-400Mbps
If you temporarily connect wirelessly between the secondary-router and your PC, and run the Shaw Speed Test, what results do you get?
- under 2Mbps
Doubtful. When logged-in to its web-server, what do see for its WAN connection?
- This is what the page says: https://imgur.com/a/K0yezPy and this is what the setting shows : https://imgur.com/a/5HhFI5r
@JcKobeLiam -- between 300-400Mbps
It is unusually slow. With a direct Ethernet connection to the BlueCurve, your computer should get the speed that you are paying for, e.g., "Fibre+ 500" or "Fibre+ 750" or "Fibre+ Gig" or "Fibre+ Gig 1.5".
> This is what the page says: https://imgur.com/a/K0yezPy
Weird that it says "not connected", when the Speed Tests are working.
> and this is what the setting shows : https://imgur.com/a/5HhFI5r
Weird that it is "disabled", and yet the Speed Test, via Ethernet cable, is working.
Some things are really strange.
Is your web-browser showing you an older "cached" copy of the routers' web-pages?
@mdk So I deleted my web cached and enabled the DHCP Server in my D-Link router (Secondary router) and did a wired speed test and it improved my speed. See below.
[img]https://i.imgur.com/PZnArMp.jpg[/img]
On the otherhand the WiFi is barely working. I can connect but the load page really slow or it wont load page at all. Below is my router wifi settings.
[img]https://i.imgur.com/ct1BuNS.jpg[/img]
[img]https://i.imgur.com/Sc0DsG0.jpg[/img]
@JcKobeLiam -- did a wired speed test and it improved my speed.
Your download (628) is too fast for you to be paying for "Fibre+ 500".
Depending on the speed of your computer's processor, and having a "perfect" connections & coaxial-cables, the Shaw Speed Test might not be running at full-speed. If it was, you should be getting 750 (or slightly faster) with "Fibre+ 750", or getting about 940 with "Fibre+ Gig", when using Ethernet, instead of WiFi.
Your upload (25.5) speed is typical of a region where Shaw has not yet rolled-out faster (100) speeds. Or, less likely, Shaw has not "provisioned" your cable-modem to allow it to use the faster speed, even though it might be available in your region.
Of course, during this last week, the Shaw networking hardware in Winnipeg has been overloaded, because Shaw has a non-functioning "backbone" between Calgary and Edmonton. So, all traffic from Calgary detours to Winnipeg, to get to Edmonton, and all traffic from Edmonton detours to Winnipeg, to get to Calgary. Obviously, Shaw technicians are working to end that outage.
> the WiFi is barely working
From your images, the "channel" setting is to "auto". Some posts on this forum have complained that the Shaw router does not do a good job of selecting a channel, i.e., it chooses a "crowded" channel.
Do you live in a single-family residence, or in one unit of a MURB (Multiple Unit Residential Building) ? In a MURB, your home is probably saturated with the WiFi "clouds" from your neighbours (e.g., same floor, one floor up/down).
Hint: via Ethernet, download the free SPECCY software. Install it. Run it, when your WiFi connection is "enabled". One section will be a "survey" of all the nearby WiFi networks, including relative "signal strength" (from 1 to 100) and the "channel" that each network is using. How many networks are on the same channel as your WiFi? Unfortunately, with the BlueCurve, you might not be able to manually select, and try, a different channel, to see if it is any faster.