Blue curve home not showing usage data

[MarkMeijer]

For the past week, the blue curve home app has not been showing any of the usage data, or keeping track on the time limits I set for the different users in my household. Any suggestions on how to fix this?  It’s happening on multiple apps on different devices. I have tried the modem reset. 

[shaw-tony · Accepted solution]

@MarkMeijer hmm, that is certainly odd. Thanks for trying that step first. If it isn't showing any data, what is it currently showing you? Can you post an image (remove any personal information) so I can take a further look? Do you see the exact same issue with the web version here?

[MarkMeijer · Accepted solution]

So it started working again some time from Monday night to Tuesday. It was down for the previous weekend. I’m not totally sure why it just started working. There were some major issues in the area over the weekend with the Bell transmission lines being down. So maybe that had something to do with it. 

[shaw-tony]

@MarkMeijer yes there was a service interruption but it shouldn't have affected reporting. Glad to hear it's back up and running. Let me know if it does seem wonky again!

[Sayem15]

im having the same issue and its been like this for months, is there any fix?

[rstra]

@Sayem15 

You can check your usage in the My Shaw App

[Sayem15]

doesnt work on the myshaw app either