Blue Curve won't load with Google Chrome.

[bluefrown]

This problem started Sunday night.  I've cleared my browsing history and re-booted my machine.  A few months ago my Blue Curve began pixelating and then finally stopped.  Shaw's solution is to contact Google.  I use Google Cast so even though Blue Curve is working with Fire Fox, I can't cast using that browsing

[mdk]

Disconnect the electrical cord from the BlueCurve. Wait a few seconds, and then reconnect it. Let it completely restart.

After opening Google Chrome, disable Google Cast, access the Shaw Speed Test web-site, and launch it. Tell us the results.

Close Google Chrome, open it, enable Google Cast, and repeat the test. Tell us the results.

If possible, connect a different computer, via a "CAT-5E" (or "CAT-6") Ethernet cable, to your BlueCurve, and run the test. Tell us the results.

[shaw-tony]

@bluefrown We have seen some issues with the BlueCurve TV web app in recent versions of Chrome. Often this can be resolved by disabling hardware-accelerated video decode or hardware acceleration within the browser settings. There's a discussion in a Google forum post here that shares steps on how to disable that.

[bluefrown]

I tried this suggestion and it didn't work

[shaw-tony]

@bluefrown even going to chrome://flags to disable "Hardware-accelerated video decode" doesn't work? There may be a Google extension that is causing issues, can you disable all of them and try again?

[bluefrown · Accepted solution]

Disabling the extensions worked.  Thanks