Cable & Internet losing connection periodically

[Newestie]

Several units in my building have been losing connection of both our Internet & cable intermittently now for almost two weeks. Multiple techs have been here trying to figure out what is causing it, & have escalated & opened a ticket recently from the “back office” end (whatever that means). They have been working inside the cable room in our condo building and apparently there is “noise” and it is overheating or something. They still haven’t fixed the issue. Has anyone had something similar happen? I wish there were a way to speed this up. 2 weeks is a long time to have service interrupted each day especially when working from home (or at least trying to). 

[mdk · Accepted solution]

@Newestie -- Shaw technicians are not idiots. They are competent employees/contractors, with access to senior-level technicians in the "back-office" -- which is not the "customer-facing" retail outlets.  So, have patience, or "go wild" by contacting Telus, to get them to add fiber-optic cable from the nearest telephone-pole (or street-level Telus wiring-box) into the "cable room" in your building, and to switch everybody to Telus equipment (routers, WiFi, TV boxes).  Your money. Your cancelation fee for breaking a 2-year contract. Your disruption. Your choice.

[Newestie]

Who said they were idiots? Huh?

[Newestie]

No one said they were idiots nor was Telus mentioned, so what are you talking about? 

[Newestie]

I was respectfully stating an ongoing issue we are experiencing here from more than two weeks, not implying they don’t know what they are doing or name calling. We have stuck with Shaw for more than 2 decades because they have been great until now for us all. The technicians are wonderful people-So please think about your words before popping off on a respectfully written post. And thank you for your feedback.

[mdk]

Grasshopper @Newestie wrote: No one said they were idiots nor was Telus mentioned, so what are you talking about?

Your implication was that the Shaw technicians have been unsuccessfully working on the issue for two weeks, as if they were idiots.  

You missed the fact that it was me who wrote/talked about Telus, as an alternate provider of Internet/TV, given your current displeasure with Shaw Together with Rogers services.

Please, no ad hominen comments on this discussion forum.  Please restrict yourself to positive comments about your issue.

[Newestie]

Hi Legendary Grand Master;

To be clear, the post was describing an outstanding unresolved ongoing issue. It was not being negative, however your reply very much was.

If you had read my follow up post (already clarifying this), you may see the only “ad hominem” comments were made by your reply, using unnecessary words I had not even said nor implied.

I have already stated how wonderful the technicians have been, personally & professionally, and are no doubt incredibly intelligent and hard working. Again, respectfully, thank you for your feedback & opinion.

[rstra · Accepted solution]

@Newestie Noise, or ingress is likely the problem that your building is experiencing. Signal leakage can be caused by faulty connectors, splitters, customer equipment, or even Roger’s competitors equipment that maybe using the coax cable. Identifying the source can be difficult, especially in a multi dwelling building, but Rogers is required to ensure that the leaks are located and repaired. Hopefully, they solve this problem soon.

[Newestie]

Thank you, that makes sense, yes.. 👍🏼 They will be back tommorow, so fingers crossed! Thanks again!:)