Can my Bluecurve modem's IP address be reset without replacing the modem?

[Upfront6891]

I need to reset my IP address. None of the usual online solutions have worked. Do I need to swap my modem for this or can  Tier 1 or Tier 2 this for me?  Thanks

[shaw-tony]

@Upfront6891 the modem would need to be replaced. We are unable to change the IP address remotely.

[mdk]

> I need to reset my IP address.

Why? Have you painted yourself into a corner, such that you think that a change of IP-address is the only viable solution?

Please tell us your real problem, and maybe we can help.

[Upfront6891]

@mdk @Please refrain from trolling and making assumptions. Exclude yourself from this thread if you can't remain on topic. 

[Upfront6891]

@shaw-tony Thank you. This is new it seems. In the past, via tech support, this was possible especially if there are two IP addresses associated with your account.

[mdk]

> This is new it seems.

It always depends on which cable-modem that you have - "new" or "old".

For example, on the HITRON:

Basic Settings

  This menu show the basic settings of the device

      LAN Setup / WAN Setup / Gateway Function / Port Forwarding / Port Triggering / DMZ / DNS

DMZ Settings ...

__________________________________

One IP-address can be assigned into the DMZ ("De - Militarized Zone") to not be port-filtered by the modem, i.e., "Passthrough".

[shaw-tony]

@Upfront6891 ah, it is possible to have a secondary free IP assigned but that won't replace the current one you have. One of our customer support team members can assist with getting that added as some account verification is required.