Can't Access Admin Settings Hitron CGNM-2250

[#1]

I've been trying to access the admin settings in the Hitron CGNM-2250 modem/router. I'm entering the username and password located on the sticker found on the unit, but continue to receive a "Login Failed" error message. Screenshot attached.

I've tried disconnecting the power to restart the modem, and have also done a full reset with the pin button on the back of the unit. Still receiving the same error message and can not access the admin settings. I'm also wired into the modem when attempting to log in.

Any suggestions is appreciated.

[#2]

Figured it out! It was Bitdefender (my antivirus) blocking the log in.

[shaw-tony]

 Awesome!! Glad to hear you are able to access it again  Let us know if you have any other questions.

[Mnordman]

I am finding that the Shaw agents are useless with helping address this issue.