Highlighted

Can't get 300mbps, can't even get more than 95mbps.

Grasshopper

Wired connection. Did the initial setup and the "if the initial doesn't work" setup, and still nothing. Factory reset my modem. Unplugged, replugged, half a dozen times. Restarted my computer, shutdown my computer, etc. Nothing works. Strangely enough, I was getting 170mbps in October but can't even crack 100mbps the last two months.

20 Replies
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Moderator
Moderator

Hey  

Just a couple questions to start. Are you using your own router or just the Shaw modem? Which site did you use for the speedtest?

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Grasshopper

Just the Shaw Modem. I managed to get the Speed back up to 170mbps but it kept throttling down to 40 then back up to 170. Was using the Shaw Speed Test for the best connection. 

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Moderator
Moderator

chickitycha thank you for confirming, that is certainly very odd. It may be something else causing this issue (poor signal to the modem, network card/device limitations, etc). I'd recommend touching base with our technical support team members to further troubleshoot your equipment and connections.

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Not applicable

Is your computer wired?  95 mbps is the 'magic number' that happens if your computer is only connecting at 100 mbps rather than 1000.

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Grasshopper

I was wondering if it's possible to do a reset on Shaw's end, might be the culprit as well. Wifi speedtest shows 150mbps, going as high as 180mbps, but on the computer it's still 95mbps.

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Grasshopper

What do you mean by that? Yes it's wired. I find it super bizarre the wifi is faster than the wired.

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Not applicable

your computers lan port, is it 100mbps or a gigabit (1000).

Did you get 170 with it before on that lan port?

Cause if you did, this is a pointless run around, but I'll play

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Grasshopper

And apparently This doubling of the speed is not valid for Shaws Business customers.. Thats kinda Unfair

0 Kudos
Reply
Loading...
Highlighted

Re: Can't get 300mbps, can't even get more than 95mbps.

Not applicable

could be any of the many issues, or maybe more than one from the cable to the modem, network card or an issue in the settings. 

0 Kudos
Reply
Loading...
TALK TO US
Need more help?