Cannot lot in to shaw webmail and email is locked

[Andrea32]

Hello I hope you are helpful. I am in Europe have called shaw two technicians after providing all information, then the call drops on their end, like they hang up, oh I need to check further...then gone.  So spent over an hour doing this yesterday, tried also the chat, and by the way this has happened in the past when I was travelling in china (not easy to call and only during open hours via different time zones). So I totally cannot access my shaw account, I think it has to do with the size.  There is no warning that things lock down and then one ends up in this horrible situation.   I am desperate to get this unlocked, help please....and thank you

[rstra]

You could log in to my.shaw.ca and try changing your email account password.Also, it would be easier to use the chat option to talk to support. 

[cnoren]

I have tried both, no success 

[mdk]

@cnoren -- welcome to this peer-to-peer discussion forum, where volunteers try to help.  This forum is NOT a direct path to Shaw Support.

Can you elaborate? What did you try? What error-messages are you getting?

PC desktop? PC notebook? Windows 10? Windows 11? Macbook? iMac? iPhone?

DId you try what @rstra suggested, 10 months ago? Result?