Hello I hope you are helpful. I am in Europe have called shaw two technicians after providing all information, then the call drops on their end, like they hang up, oh I need to check further...then gone.  So spent over an hour doing this yesterday, tried also the chat, and by the way this has happened in the past when I was travelling in china (not easy to call and only during open hours via different time zones). So I totally cannot access my shaw account, I think it has to do with the size.  There is no warning that things lock down and then one ends up in this horrible situation.   I am desperate to get this unlocked, help please....and thank you