CGNM-2250 Guest account not secure.

aj4martin
Grasshopper

I enabled the guest account and assigned it a password, however when it broadcasts, it appears as unsecured and doesn't require the password to connect. Am I missing something when enabling the guest account?

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5 Replies

Re: CGNM-2250 Guest account not secure.

Moderator
Moderator

Hello aj4martin 

We are aware of some challenges with the guest network settings. No ETA on a fix but it looks like we are working to get it resolved as soon as possible. I haven't used the guest network settings myself, but it looks like it may work if you use the default WiFi key on the modem instead of a customized password. Do you know if it works if you set up the guest network using the default password instead?

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Re: CGNM-2250 Guest account not secure.

aj4martin
Grasshopper

Funny you should mention that Tamara, after I sent my question I thought that very thing, maybe I should be using the default password instead of a customized one for the Guest account. So I tried that, but no luck. It still broadcasts unsecured.

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Re: CGNM-2250 Guest account not secure.

Moderator
Moderator

 I'd recommend setting up the network, saving and then giving the modem a quick power reset (unplugging for one minute), then test to see if it saved the settings. It may just be a random glitch.

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Re: CGNM-2250 Guest account not secure.

aj4martin
Grasshopper

I tried your suggestion Tony, unfortunately it is still broadcasting unsecured. Thanks anyway.

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Re: CGNM-2250 Guest account not secure.

crasucks
Grasshopper

I also have this problem.  Not having a secure guest network is a big oversight. 

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