You totally fixed my problem. Shaw support was no help a...

[greathelp]

You totally fixed my problem.  Shaw support was no help at all.  But after trying your advice that I found here, it works just fine now.  Thank you very much for your post.  

[jen32]

THANK YOU DEREKANDJODI FOR POSTING THIS SOLUTION!!!! I've spent HOURS trying to reconnect my printer after changing my router - this was the only thing that worked! THANK YOU!!!!!

[rstra]

They should pass this on to the TSRs. 

[CamC1234]

You need to change the Hitron router Authentication mode. 
Go to the internet on a computer or device:

1. Enter 192.168.0.1 in your web browser’s address bar.
2. Log in with the following information:
   • Username: cusadmin
   • Password: Use the “WiFi Key” printed on the white sticker on your modem.
3. Click Login.
4. From the home page, click Manage Wireless.
5. Go to "Auth mode"
6. change to: Auto (WPS-PSK or WPS2-PSK)
7. select save changes.
8. Now go back and try to connect your printer - should connect!

[CamC1234]

You need to change the Hitron router Authentication mode. 
Go to the internet on a computer or device:

1. Enter 192.168.0.1 in your web browser’s address bar.
2. Log in with the following information:
   • Username: cusadmin
   • Password: Use the “WiFi Key” printed on the white sticker on your modem.
3. Click Login.
4. From the home page, click Manage Wireless.
5. Go to "Auth mode"
6. change to: Auto (WPS-PSK or WPS2-PSK)
7. select save changes.
8. Now go back and try to connect your printer - should connect!

[JanXan]

I had this same problem, and finally, enlisted a 3 rd party company ( Netpros LLP) to resove my issue ( which they did in about 10 minutes!), but at a cost of $39.95 U.S. ( about $50 CAD). I am not a technician, when I called Shaw telling them that my printer was offline since the new modem/router was installed, they said that the problem was at my end. Anyway, Netpros LLp remotely entered the router, added another digit to the Gateway IP, and suddenly my printer was on line again, after a couple minutes of him toggling back and forth between the router  and me- starting up the "network connection" on my printer again. He may have made another change to the WPS on the router, I just cant remember, as I am not a techie. The point is- that a Shaw tech could have done this over the phone with me, and they refused. After a virtual chat with them today, I was told that the only job the techs need to be responsible for - is ensuring that I have a WIFI connection to my computer and that the speed is sufficient. Nothing else.

[CPierce]

Could I ask how you changed the Auth mode under the SSID settings?

[SanL]

Thank you so much for posting this solution! I have been so frustrated with this problem for several weeks, so glad I found your post!

[SanL]

Did you get this sorted out? You have to go into your modem settings here:  http://192.168.0.1/login.htm  

The sign in information is on your modem. Good luck, this worked for me!

[Latiff]

Thank you so much. I changed to Auto(WPA-PSK or WPA2-PSK) and it worked. The only problem is on my WIFI setting it says “weak security”.