Daily Signal Dropping

[RakDawn]

Dear Shaw Thunder Bay
 
As I (again) check the ‘Service Updates & Outages’ page and see the ‘Good News!’ post (yet again), it is very disheartening to realize that the last 1.5 months has been nothing sort of TERRIBLE internet service.
 
Rather than calling this company again, I’d rather not waste my time with yet another 45min phone call ... followed by the standard blueprint speech on resetting the router (like I haven’t already done this by now). I am WELL AWARE that my internet continues to drop ... daily. I am also WELL AWARE that I must use (daily) my TBayTel’s ‘Personal Hotspot’ in order to complete (all) work related projects.
 
The bigger question that I have is WHY has the actual issue not been resolved by now?
 
These daily issues began mid-Nov, approx. 2 weeks prior to calling on Nov 27th (@3:11pm) A technician was scheduled for Dec 7th.. where the box was replaced. There was a locked room in which the technician wanted access. Shaw’s incoming lines to the building are in this room. A room in which SOMEONE would have seen during my phone call on Nov 27th, yet did NOT mention. I was quite clear during my Nov 27th phone call that I was returning to work and getting time off to deal with such issues during the winter months was near impossible ... so during this Dec 7th apt, things had to be fixed.
 
I ask you this, as you can clearly see from your end. Has my internet held a signal since Dec 7th? The short answer is NO. Has anything helped? NO. YET as I check my bill and see that this company is still seeking it’s FULL payment. Full payment for a service that hasn’t worked properly since mid-Nov. I am VERY confused as to why this full payment?
 
And not only my regular bill, but notice that my bill is going up by $7.95(+tax) come January.
 
So ... not only are you charging me FULL price for a service that does not work properly, you are going to increase the cost in January for what, my inconvenience of having to use my TBayTel’s cell phones Hotspot?? (and please, let’s not let us get into the data usage on THAT bill ... and for what?)
 
I could also bring up the fact that for what?? 5 or 6 years now (whenever I upgraded to a BlueCurve box) that I have tried on a few occasions to have my Starz package restored, with NO LUCK (I upgraded the box, NOT my package)
 
Though it clearly says ‘Crave & Starz $20.95 from my original package deal, I can suddenly no longer have the Starz unless I pay even more. Which I did. So now I pay for: Crave & Starz $20.95 and Starz $10.00 (my bill is clear).
 
I would have thought 100% that Shaw would’ve been better with Rogers. Yet everyone still wants all their money for NOTHING.
 
My main question to you is this. Is this the way that you treat all other long-term customers?

[mdk]

@RakDawn wrote:  I have tried on a few occasions to have my Starz package restored, with NO LUCK (I upgraded the box, NOT my package)

Through the My Shaw Portal, you may "refresh" the channels that your BlueCurve box is authorized to deliver to you. If that does not work, you may call Shaw (1-888-472-2222) to get them to verify your "entitlements" for the add-on channels.

[rstra]

@RakDawn  Yes, when you changed your plan you lost the Crave/Starz legacy plan. You could subscribe directly to Crave and get the Starz add-on. for $5.95.

Shaw should have a key to the electrical room, try getting another service call booked and get them to note to the technician to bring the key. If, for some reason, the building management didn’t give Shaw a key, you may need to make arrangements with the manager to provide access.