Dumb question re email

[lywillows]

I'm trying to help an old couple who uses Shaw Webmail, who are confused. I, personally, use Gmail, so I'm not familiar. 

When I look at the inbox, under From, I notice that there are two names shown e.g. MADISON  James. If I hover over the Madison, I can see the correct email address for that party. When I hover over the James, I can see the correct email address for that party. 

Is this the standard format for a message involving more than one party??  I've never seen this before, but like I said I use Gmail.  

Also there's a dialog box that constantly pops up asking if you want to change your notifications (yes/no). They always say No, but I'd like to understand what they are doing to initiate that dialog box so I can teach them and lessen their stress. 

Thanks for any help a kind soul can offer....

[mdk]

@lywillows - Is this the standard format for a message involving more than one party?

When there is more than one recipient of the E-mail, every recipient shows-up in the "To:" field -- not the "From:" field?

Click on the "Actions" pull-down, and click "Show Original".  Now, what do you see in the "From:" line and in the "To:" line?

Do you have more than one "MADISON" and/or more than one "JAMES" in your "Contacts" ?

[lywillows]

There is no 'To' field showing.  When I click on original, I get something that resembles this: (incomplete)

Return-Path: <jhowells@leonismgmt.com>
Received: from mi03-ssvc.dcs.int.inet (LHLO mi03.dcs.int.inet)
 (10.0.153.220) by cds211.dcs.int.inet with LMTP; Thu, 18 Jun 2020 12:57:12
 -0600 (MDT)
Received: from CAN01-QB1-obe.outbound.protection.outlook.com ([40.107.66.50])
	by cmsmtp with ESMTP
	id lziojKDZJ8JH2lziqj5wQI; Thu, 18 Jun 2020 12:57:12 -0600
X-Authority-Analysis: v=2.3 cv=FcCsOK26 c=1 sm=1 tr=0 cx=a_idp_d
 a=7HdQf29wdoujTSnTNzPQ4w==:117 a=xqWC_Br6kY4A:10 a=8A43A9aNRoYA:10
 a=Wwk9iY8zv6YA:10 a=Z0gbbOHpcLkA:10 a=nTHF0DUjJn0A:10 a=_Dj-zB-qAAAA:8
 a=qju6DeNIyZ3U0Plgy_EA:9 a=LJEXJBlb3WJTwzTn:21 a=KgMKbNrITgiGj17z:21
 a=QEXdDO2ut3YA:10 a=CuWaEQ1MkSsA:10 a=MAo0-XvCuUgA:10 a=yMhMjlubAAAA:8
 a=SSmOFEACAAAA:8 a=hkqhW8OUfX2H6vom3LcA:9 a=GsFLvijyQgHSGKh3:21
 a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
 a=c-cOe7UV8MviEfHuAVEQ:22
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
 b=LUUTY54oKuX29aZDFUr6gFp9w8l+ynmYvCtuQx09Uzeq7ZWHjasWIfzLocuoNMujEQyMo6brMM1YRGG+ejdmydQ6/Oay22JAkrE3EGNfUMpj4wIU4IbOrycc8vvRReWC6OofPZusWJueOzlli1XaDc/09x0U8r6ioY/KoQm2L5HHe80qzgXlBRck4gb63Y1EsfpaKjVe5529Jfp73C7JZP2D9HoL77Wwyt1h073SIocNuh8G9g5yEmh4U/Ozvwr3yjJcMnJlvDxuHm7KID4jFhVAZEqEfzAPuj0BW87uX52Supg234MXonn0NdOXKS3DUsujrgIJzhn0oWOSs7jXtw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector9901;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=9JJfsioGZk75Y3n0FTWILc1ZaBwl0irCBxXpHMBGMnU=;
 b=nxStZgrqiXTs+s75y33wX+fdHBteITh67erKq1mEBnIqcpBkX+T4FQpqrq9uHLX59Dali9z0sJ6jWLD0SKXOdUKtsK1msLdoYz8wLEuY2dlTjaxjw4Vlu0Zs34W0wv13rJMWSUoMu21N1cnrttrVIJPAkuOqt3Mv7AnZe/ufHfc3BbMGDY7phSZAqkxW0TFeRcOuDCpWQJUog6/2pHIWUh2+YPeoQ+EJsD68mqDzHTU33rsSOvfG+hIHQw+PFHNyvI/VBo3UdiWGa3tmwL9UJU1Eahu8f1VE33mWH3QLRgV+rbKf/uusxspoXMjVpWLRzTb6EqPCWcBwo2u2TazBJg==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass
 smtp.mailfrom=leonismgmt.com; dmarc=pass action=none
 header.from=leonismgmt.com; dkim=pass header.d=leonismgmt.com; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
 d=leonismgmt.onmicrosoft.com; s=selector2-leonismgmt-onmicrosoft-com;

[mdk]

> (incomplete)

You were on the correct track.

Further down, there should be something like:

Subject: Re: COVID-19

To: me .... <....@....>

References: ....

A different E-mail to me was sent with the "blind-CC" option -- there really was no "To:" line!