Email attachments

[Ishrat]

I am using shaw email for a long time everything was ok but all of a sudden  I just cannot open email attachments.

[shaw-valerie · Accepted solution]

@Ishrat I've moved your thread into the Internet Discussions forum, to better suit the nature of your inquiry. 

Are you accessing your email through Shaw Webmail, or in an email client on your computer/mobile device? What is happening when you attempt to open an attachment? Is this affecting all emails with attachments, or only certain types or attachment or messages only from a specific sender? 

[rickcoady50]

all 

[rickcoady50 · Accepted solution]

All attachments coming in on e mail can not view them

[mdk]

> All attachments coming in on e-mail cannot view them

What program are you using to access your E-mail?  Microsoft Outlook? Windows 10 Mail? Thunderbird? Shaw WebMail? Windows Essentials Mail?

When you click on the icon for an attachment, what happens? Does it say "blocked", or does it offer to "Download" or to "Save" the attachment?  When you try to "Download" or "Save", does this task complete successfully?

What is the file-type of the attachment? PDF? Microsoft Word?

[blainelv]

im using shaw webmail.when I click on the attachment in the reading pane it opens the mail in a new window.

when I click on the attachment in the new window nothing happens.

if I forward the mail then I can click on the attachment that now has a box on the left with a check mark and it opens the image

????????????

[shaw-tony]

@blainelv are you noticing the same issue on multiple browsers (Google Chrome, Firefox, Internet Explorer)? Can you try to test this via incognito mode to see if the attachment will open?

[blainelv]

same problem

works on my iphone using both safari and chrome 

[shaw-tony]

@blainelv so it works on your mobile device but not your PC?

[Ww1]

Shaw webmail