I am in IT and have been a Telus customer for over 25 years. As Telus could not provide us with the services that we would prefer at present - we looked at others alternatives, such as Shaw.
Since we "signed the contract" we have been facing issue-after-issue - all with absolutely no resolve or even the hope of a resolve. Lack of communication and miscommunication - all bundled in with an inability to sincerely listen to and be sympathetic to the needs of their clients is the common thread to this whole debacle!
I have written a two page document on the various issues that we have been facing since the 21st of September and which has yet to be satisfactorily resolved.
Hi @mr-es335 very sorry to hear of your poor experience with Shaw products and support. It is not the norm. However since this is only a peer to peer forum and not a direct link to official Shaw Support, may I recommend you file your complaint directly with Shaw by scrolling to the bottom of this page after reading this and under the About Us section you will find near the bottom Your Voice, click on that link to voice your concerns to Shaw directly. Since I don't know what your issues have been, hopefully this will help. good luck.
@mr-es335 : I have written a two page document on the various issues that we have been facing since the 21st of September and which has yet to be satisfactorily resolved.
Consider making your issues known to the community, perhaps there are answers...
