Gateway is offline

cphan
Grasshopper

So I just got a new modem to replace my old modem. Everything seem to be working except...

 

when I go to the HomeConnect app, it says Gateway is offline. Not sure why. I tried rebooting and resetting and reinstalling the new pod but nothing. Internet is working. Wifi is working. 

 

But app keep saying Gateway is offline. Anyone know of a fix to this?

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In the app look at details, does the MAC address match th...

rstra
Grand Master

@cphan  In the app look at details, does the MAC address match the MAC printed on your modem?

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There's no detail to look at. Overview is blank. Home jus...

cphan
Grasshopper

There's no detail to look at. Overview is blank. Home just say Gateway is offline.

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You will need to contact Rogers directly, could be that y...

rstra
Grand Master

@cphan  You will need to contact Rogers directly, could be that your modem didn’t go on to your account properly.

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gotcha

cphan
Grasshopper

gotcha

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