New Shaw/Rogers Ignite WiFi Gateway (Gen 2) modem (XB7) installed a few days ago. New coax cabling. I was still with Shaw/Rogers before this but now I regret getting my equipment replaced because this was never an issue before.
It's been a nightmare. Packet losses and high ping. They insist everything is fine but it's impossible to play any online games.
To Blizzard servers:
https://share.pingplotter.com/DBrZxjrkgUY
https://share.pingplotter.com/ENKn6mJxjEQ
@Dgerk59 -- I see:
The "10.0.0.1" is your XB7 (or XB8) cable-modem.
I don't know why the "AVG" (average) is so high. Can you try a different Ethernet cable between your computer and your cable-modem? Can you connect a different computer to your cable-modem, and re-measure?
The "96.54.160.1" is a Shaw network switch in your area of Nanaimo.
The next line is the Shaw router in the Shaw "Central Office" in Nanaimo.
The "24.83.253.xxx" lines are Shaw's routers in Nanaimo that route your packets to Victoria, for forwarding to Vancouver, for forwarding into Seattle WA(shington) State, for forwarding to L(os) A(ngeles), for forwarding to L(as) V(egas).
I also see:
which implies that the segment from "WA" (actually in Vancouver, BC) to SE(attle) adds over 20 milliseconds.
Shaw only has a few cross-border segments:
* Vancouver -> Seattle
* Calgary -> USA
* Winnipeg -> USA
* Montreal -> USA
which implies that each of these segments are quite "busy", being the only routes from Shaw into the USA.
Using: Traceroute Test - Simultaneously Trace From Different Global Locations | KeyCDN Tools
https://tools.keycdn.com/traceroute
to trace from the USA to the BLIZZARD server, I see:
it seems that the BLIZZARD servers are quite busy, and thus slow to respond. Note that these 2 traces start in the USA, not in Nanaimo. [Yes, some routers treat "ping" and "traceroute" traffic either as "low-priority" to respond, or are configured to NOT respond.]
Thank you for your very detailed reply.
I'm on wifi and unfortunately can't get an ethernet connection set up. I really only have one device for gaming and i wasn't having this problem before Monday, July 17th.
Did some more tests though.
Different Blizzard game server I pinged to:
https://share.pingplotter.com/QUsTLFc7iwF
Another test on one of the servers in my original post:
https://share.pingplotter.com/EYadgA5MXDm
Fortnite test:
https://share.pingplotter.com/fr4stMKnEFo
@Dgerk59 -- the "AVG" values still are high:
It is strange that you see 2.5% packet-loss between your WiFi device and the cable-modem (10.0.0.1) -- it should be "zero". Does your cable-modem support both 2.4 and 5 Ghz frequencies? If so, can you switch to the other frequency, and try again.
I see:
namely "slow" traffic between your cable-modem (10.0.0.1) and the Shaw router (96.54.160.1) in your neighbourhood, even before reaching Shaw's "backbone" connection in Nanaimo.
Also:
showing 2.2% packet-loss between your computer and your cable-modem,
and then showing slow responses between 10.0.0.1 and the Shaw router in your neighbourhood .
More of the same:
indications of "local" packet-loss.
@Dgerk59 -- i wasn't having this problem before Monday, July 17th.
Car & bus & truck drivers were not having a problem driving between Port Alberni and Parksville, until that fire near Cameron Lake. But, "things change", usually for a reason, both on highways and the "Internet superhighway". 🙂
Thanks for your analysis here.
The previous tests were on 5Ghz frequency.
The ones below were on 2.4Ghz:
https://share.pingplotter.com/AXsVX4s5MZm
@Dgerk59 -- I see:
an unexpected 6% packet-loss between your WiFi-using device and your cable-modem.
Move your WiFi-using device to be nearer to your cable-modem, and re-measure.
Check the connection of the coaxial-cable between your cable-modem and the wall-socket, at both ends. Make the connections more than "finger-tight". Try a different cable.
Contact Shaw Support (1-888-472-2222) and ask the Shaw Agent to remotely logon to the cable-modem, to view various statistics, including "signal strength" to the cable-modem, and to all your devices.