How do I unlink the XB6 modem from Shaw Bluecurve Home

etfb
Grasshopper

I figured, let's give the Shaw Home App a try. And walked the wizard through to connect my XB6 modem. Only now to realize, that some settings in the modem's UI 10.0.0.1 are now under full control of internet.shaw.ca

I cannot find the setting, where I can unlink the XB6 modem from Shaw Home and have its settings controlled via the Modem UI at 10.0.0.1

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Would a "pin-hole-reset" cause a reversion to "factory se...

mdk
Legendary Grand Master

Would a "pin-hole-reset" cause a reversion to "factory settings", which might "unlink" the device ???

 

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I would uninstall the app and see if that helps.

rstra
Grand Master

I would uninstall the app and see if that helps.

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Already tried: uninstalling BlueCurve Home App trying di...

etfb
Grasshopper

Already tried:

  • uninstalling BlueCurve Home App
  • trying different browsers
  • incognito mode or private mode
  • reboot the modem
  • reset the modem
  •  

shaw support indicated that there are XB6 modems that do not redirect to internet.shaw.ca when going into advanced > port forward.shaw modem.png

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a pinhole factory reset should bring back the original UI...

shaw-tony
Moderator
Moderator

@etfb a pinhole factory reset should bring back the original UI. Please press and hold in the pinhole in for 30 seconds. 

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