I've been having problems with the connection dropping at random times during the day. Going into the modems logs. It always give me the following 2 messages under the firewall logs:
|FW.IPv6 FORWARD drop , 269 Attempts, 2019/3/17 12:10:46||Firewall Blocked|
|FW.IPv6 INPUT drop , 17 Attempts, 2019/3/16 19:58:55||Firewall Blocked|
I also get these messages in the event log:
|All logs for Today|
|ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82||2019/3/16 19:31:13||Critical|
|ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24||2019/3/16 19:31:13||Critical|
|ti_dhcp6c: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sun Mar 17 01:31:12 2019||2019/3/16 19:31:13||Critical|
|ti_dhcp6c: 72001015-DHCPv6 Failed - No Prefix Available||2019/3/16 19:31:12||Critical|
|ti_dhcp6c: 72001014-DHCPv6 Failed - No Address Available||2019/3/16 19:31:12||Critical|
|ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82||2019/3/16 19:31:12||Critical|
|ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24||2019/3/16 19:31:12||Critical|
|DHCPv4: 72001001-DHCPv4 Provision - Completed||2019/3/16 19:31:07||Informationa|
After that I have to reset the modem if I want to get my internet back to working.
When I try a web address within the diagnostic tools in the modem it self I get the website I try to ping doesn't work either.
I know it's not a problem with my devices because as soon as I switch to my phone's mobile hotspot things works fine again, both on my phone and computer.
My computer is not connected via WiFi but via Ethernet cable. All devices in the house whether on WiFi or Ethernet loses internet connectivity when this happens.
I've tried to disable the IPv6 firewall of the modem. This doesn't fix it.
I've now deactivated the IPv4 firewall as well but this potentially leaves the modem open for attack which is kind of scary to me.
It is starting to cost me money this problem, because I am online teacher I don't have 10min to wait for a modem reset to happen when I get this issue. I am using my phone's data right now but it is happening so frequently now that I've run out of data on my phone.
I've contacted tech support this morning and they insist the problem lies with me, but if that was the case why would everything work the moment I switch to my phone's internet using a hot spot. The tech I talked over chat with today frustrated me to the point where I am considering finding a different ISP.
Anyone knows how to fix this problem?
I'm having this exact same problem, same errors in my arris xb6 that happen exactly when I lose internet connection and the light goes red for awhile.
I have the same issues and am using XB6. It may be Xi6. Shaw replaced my modem once. They redid cables and port connections. They said to install Pods (WiFi extenders). Our signal strength is great. We are on different channels than our neighbors. We constantly lose signal. Seems as though the support people do not have a resolution. Comcast customers have same issues. Shaw follows Comcast.
i Would like a resolution please.
Experiencing the same issue here. In fact to be able to reply to this forum I had to use mobile data now to do so. I've seen other people having this issue online with "Comcast" hardware. Is the gateway hardware Comcast devices? This is a common issue but not enough people know to look at logs and see the issue.
Wanattack is a concerning one but also all the drops etc. All within 24 hour span and logs show this to be happening for weeks on end.
Was this ever resolved? We just went to Shaw BlueCurve and this happens to us daily. Checking the logs, at least twice per day. TV goes out, internet goes out. All comes back in 5-10 minutes, but is very very frustrating.