Intermittent Shaw Open Access Point @ corner of Resort Drive & Rathtrevor Road in Parksville, BC

[arjay]

Hi guys;

Once more the access point on the corner of Resort Drive & Rathtrevor Road in Parksville, BC is cutting out. It's been doing this over the last few weeks. This morning it was dead for hours and not broadcasting it's SSID

I first brought this issue to your attention back in early May, perhaps it's time to replace the AP altogether since it appears to be problematic most of the time?

I tried to send a direct email to the person that was actually able to address the issue back in May but apparently the ecare.help@sjrb.ca email is no longer functional.

[shaw-valerie · Accepted solution]

@arjay I've asked our go wifi team to take a look into this for you, thanks for letting us know! 

[shaw-valerie · Accepted solution]

@arjay Our wifi team has asked for some additional information in regards to this, check your private messages (by clicking the envelope icon at the upper right corner of this page) and get back to me when you have a chance! 

[mdk]

@arjay -- is this the same Access Point as in this thread ?

Have you used the Your Voice hyperlink to make an official contact with Shaw?