@Slarty -- who needs a gig down when you only get 25 up?
I like your "only 25 Megabits per second" comment. I come from the era of dial-up modems that maxed-out at 56 Kilobits per second for download, and 28.8 Kilobits per second for upload. So, you are getting ONE THOUSAND times the speed.
Anyway, while reading this response, scroll-down to the bottom of this web-page, and click the "Your Voice" hyperlink to report your experiences directly to Shaw. You may have to open the "About" pull-down to see the "Your Voice" hyperlink.
Cool. I started on a 2400 baud modem. I don't see your point though considering that was like 35 years ago. I've voiced my concerns multiple times in the survey I get every time I'm done factory resetting my modem 3 or 4 times in web chat. Like I said, I'm about to start asking how I can bill for my time. I don't feel like spending more of it for nothing at this point. I'm already paying for a plan I don't actually have, isn't that enough?
been there done that, not impressed here. they sent a tech to my home who could't find the problem. then i got some bs about how its the makers of the modem. ive jumped through the hoops, and gotten ZERO result, this is annoying
@JetsJon -- they sent a tech to my home who could not find the problem
What are the symptoms?
I think that you did not get good service from that technician.
Personally, the tech that came to my home was very thorough, and on his smart-phone, he showed me the signal-strength reaching the Shaw "demarcation box" on the outside of my home, plus the signal-strength from the coaxial-splitter (inside their box) to every connected device (PVRs and cable-modem) in my home. He cut the connectors off my coaxial-cables, and replaced those connectors with new ones, and replaced that splitter. The only thing that he did not do, because it was not necessary, was to replace the cable-modem. I give him a "10-out-of-10" for his work.
I recommend that you contact Shaw again, to get more trouble-shooting.
@Slarty Blartfast -- considering that was like 35 years ago
I remember using my USR Robotics V.90 modem in late 1996 -- 24 years ago -- when a huge dump of snow paralyzed the whole region for 4 days. TELUS ADSL and Shaw Internet were not available in my city.
I also had a Cardinal V.90 modem. Physically, it looked exactly like the USR Robotics modem. The "branding" in the firmware on the chip was not the USR branding. It was about 1/2 the price of the USR, but Cardinal soon after went bankrupt -- I never got my "mail-in-rebate" from Cardinal.