I'm in Winnipeg and for last couple weeks we are losing o...

[boblindaid]

I'm in Winnipeg and for last couple weeks we are losing our tv connections at least weekly. We had also installed the new white shaw Ignite Gateway about 3 months ago 

[mdk]

@boblindaid -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Rogers/Shaw Support [1-888-472-2222].

Call them, and get them to remotely logon to your Ignite Gateway (and/or your Rogers TV box), to view the value of "signal-strength" reaching it.  A poor value can generate your intermittent problems.

[MJudd]

Shaw has been a disaster for the past several months. I haven't been able to log into webmail since June. Nobody seems to know what's going on. And when you call they act like you're the first person to call about a specific question.....when the reality is, the reason I waited for 40 minutes on hold was due to hundreds (if not thousands) of people calling in with similar complaints.

[boblindaid]

Called Sept 19, they had me unplug all 4 tv wifi boxes and xb7 gateway. They refreshed each of the 4 boxes and gateway. All 4 tvs came back ok. Sept 24 1245 upstairs TV went black. Unplugged Gateway then replugged and all tvs came back on ok

[PGisGoofy]

I've head this is system-wide.  We're in Richmond and we're having to reboot our router almost daily. Internet was rock stable for years and years until a few months ago. I've heard about the same issues in Alberta too, so I assume there's something going on within Shaw's overall network. I'm definitely thinking about moving to Telus. 

[mdk]

@PGisGoofy --  This forum is not a direct path to Rogers/Shaw Support [1-888-472-2222].

Call them, and get them to remotely logon to your Ignite Gateway (and/or your Rogers TV box), to view the value of "signal-strength" reaching it.  A low value can generate your intermittent problems.

 I assume there's something going on within Shaw's overall network. 

I do not agree with your assumption.  Poor signal-strength needs to be investigated on a case-by-case basis.

Shaw/Rogers would certainly notice if hundreds/thousands of cable-modem customers in the same city/town were having problems, and would remediate their infrastructure.

[Foxhair]

Same problem in Winnipeg, MB

[Wrinkles]

My iPad stays connected but the cable wireless gateway is not working. I’m in Campbell river. It’s very annoying.

[mdk]

@Wrinkles wrote: My iPad stays connected but the cable wireless gateway is not working.

Huh? Your iPad connects via WiFi to the WiFi adapter inside the Shaw/Rogers cable-modem, which you claim is not working.

Can you add more details about what is not working, and how you connect any other of your computers/devices to the cable-modem, e.g., Ethernet cable or WiFi?

Do your wireless devices support only 2.4 Ghz WiFi, or only 5 Ghz WiFi, or both networks?

[doreen38]

No it is just this one. We had a Rogers technician out here not long ago. He put in a new box but that seemingly hasn't fixed this problem. A Modem is what he changed as the old one was dead. We have a Laptop we use downstairs which is a different provider or internet which doesn't seem to have the same problem.

When you say to go onto the web & talk to some one, you must understand that I have no Wifi so  how would I do that? Hope you can get to the bottom. I couldn't do email yesterday & not today.

Doreen  gdybhavn@shaw.ca

This is not due to Apple as I don't have it & I have not purchased anything from Rogers.