-- I am more than willing to try anything. Would I get co...

[mdk]

@MPedro -- I am more than willing to try anything. Would I get compensated for all these disruptions?

In the past, several times, TELUS has had sales representatives come to my front door, offering me a "buyout", should I switch everything from SHAW to TELUS. The amount of the buyout was $20/month, for each month remaining on my two-year Value Plan. That $20/month matches Shaw's cancellation-fee for breaking the contract.

So, that is the "compensation" that I was offered.  I do not know if the "buyout" offer is still available.

Of course, signing-up with TELUS would give me "promotional" rates for several months, as a "new customer".

[baffled]

Shaw doesn’t appear to list customer service phone numbers any more.  I just had some clown tell me to cooperate in a chat when I told him to call my phone number.   Now I’m mad.  Yes these drops appear to be happening in Saskatchewan too, consistently for the past 2 weeks.

shaw, if you’re reading this, pick up your **bleep** phones

[mdk]

@baffled --  welcome to this peer-to-peer discussion forum, where volunteers try to help.

Shaw doesn’t appear to list customer service phone numbers any more.

Huh?  Near the bottom of Shaw/Rogers home-page:

Have you tried that toll-free number?

Now I’m mad.

Angry, or mad-as-a-hatter?   🙂

These drops appear to be happening in Saskatchewan too, consistently for the past 2 weeks.

What sites are you trying to reach? 

Without some actual evidence, such as route-traces (use the "tracert" command in Windows) and/or reports from PingPlotter, it is impossible to give specific help.

[baffled]

I wasn’t on a website, on the app logged into my account.  And I don’t need help from someone being a **bleep** trying to be funny.  Shaw can clean up their own mess.

[Yamahaha]

Me too. Except its wifi only. Especially 5g. My desktop is directly wired and its full speed always. But streaming to TV has been brtual. Then I check our laptops and phones and yup, wifi goes on and on but slows to a crawl for HOURS. Resetting doesnt help. THen in a few hours full wifi is back ... then not ...but all the while direct wired works fine. My guess is the modems wifi section is hooped. Cant explain why only wifi is effected and unfortunately support just says restart the moden. So frustrating when they can see on their end I've just done it twice in a row. 

[mdk]

@Yamahaha -- wifi goes on and on but slows to a crawl for HOURS. 

I recommend that you contact Shaw Support (1-888-472-2222) and try two things:

1. get them to logon to your cable-modem, to view "signal strength" (and other statistics),

2. schedule a technician to do a site-visit, to check all the coaxial-cables inside your home, and the coaxial-cable from your home to the nearest telephone-pole,

3. replace the cable-modem. If Shaw wants to keep you as a monthly-paying customer, they will do it.

[Yamahaha]

The restarts have been done to death BEFORE I call Shaw. Thats all their support ever says - restart. 

I went thru their chats and called the following day and insisted the modem be replaced. Wouldn't you know it, it was the modem that was bad. The Wifi power output was all over the place so I know it had to be. So frustrating to have to talk to several people first though. Went into store myself and the swap order was not on my account, just notes. Lady did the swap anyway and informed me soon that store will close and my only option will be 45 min away now. Lovely. 

[mdk]

@Yamahaha -- Lady did the swap anyway

Great.  Did she hand you a replacement cable-modem, or did she place an order for the replacement to be courier-shipped to your home? 

informed me soon that store will close and my only option will be 45 min away now.

What did she mean:

(a) all the Shaw-branded store-fronts will be permanently closing, to possibly be physically renovated to become Rogers store-fronts,

(b) all the Shaw-branded store-fronts will be permanently closing, and that the current Rogers store-fronts have been upgraded to also handle Shaw-related issues, and advising you that the closest Rogers store-front is 45 minutes away (walking? transit? driving?), should you, in the future, need help,

(c) you entered the store-front a few minutes before the end of their normal business-hours for the day, and that they will reopen for business on the next morning ?

[miloshefik]

I’m on Salt Spring Island and I’m having pretty much the same problem. It has been happening for a couple of months but it got A LOT worse when we recently upgraded our service from 700 to 1.5G and switched from Shaw home to Shaw business. Internet goes off randomly, sometimes for a couple of minutes and up to a half hour. Wired and wifi goes down. Our network is pretty big and the weird thing is that it doesn’t always affect all access points. I have Unifi monitoring all of the access points and logging errors. Some zones go down while others stay up and sometimes it all goes down. I am relying on a Shaw supplied coda 5810 modem as the router on my network. Shaw says that they can’t see an issue with their equipment. They are sending a technician to verify but he’s still a couple of days out. Has anyone had success solving this issue?

[mdk]

@miloshefik - Wired and WiFi goes down. Our network is pretty big and the weird thing is that it doesn’t always affect all access points. 

Since it is not an "all-or-nothing" Internet outage, I speculate that the cable-modem is NOT the issue.

Please share some more information about the configuration of your internal network.

Is it always the same segments of your network that go down?

Do your WiFi clients connect to the WiFi network "inside" the cable-modem, or do you have another WiFi network, or some WiFi "repeaters" ?