You're in Prince George, we're in North Vancouver. Both having the same problem. Shaw has been of no help whatsoever (as usual). Calling Shaw or chatting with them is an absolute waste of time.
We never had this intermittent connection problem at all with the black XB6 gateway/modem, it all started with the white XB7 gateway/modem earlier in the year. Shaw "technician" (Sam) came out to our home and although the "customer service" reps told me via chat that we had a signal strength problem, Sam found no signal strength issues at all. He replaced our gateway/modem. We replaced our router with a brand new one. I put brand new Cat 6e cables in. Problems still persist. Is there anyone at Shaw who knows what they're doing? Anyone who can help at all? I've done my part. I've called Shaw numerous times. I've chatted with them numerous times. They've come out to our home. And things still don't work properly. Where do we go from here? Is this ever, ever annoying.
Is there anybody else out there having this same intermittent connection problem? The lights on the gateway/modem are not affected. The Internet connection just goes completely dead sometimes for up to 30 seconds. If you're in the middle of a Google search when this happens, you try clicking on any of the links in the search results and none of the links will work. Then 30 seconds later, the Internet connection starts to work again. This problem is usually at its worst after 10 PM. Sometimes, it will happen 10 times in a row. Other times it will only happen once and won't happen again for a couple of hours.
I think there is a problem with one of the nodes in our neighborhood and most likely, the exact same thing for the customer in Prince George. Something is loose but whatever that something is is certainly not in my home.
Lastly, Sam promised me that he would call me the following Monday to follow up to see how things were working. That never happened.
