ok cool. Its about 2 houses down id say .

[Hawkmoon]

@rstra ok cool. Its about 2 houses down id say .

[rstra]

@Hawkmoon if the problem continues, you will likely need another service call. I assume they have already swapped the modem.

[mdk]

@Hawkmoon -- Would there be a splitter in this grey box 

There could be, to feed one cable to a Shaw Phone box (if you subscribe to that service) and also to feed a cable to a Shaw PVR (if you subscribe to Shaw TV).

[Hawkmoon]

@rstra Just got a random disconnect earlier haha. 

Yes they swapped my modem last week Tuesday.  Anything specific I should I say? 

[Hawkmoon]

@mdk Just subscribed to Shaw internet is all. 

[rstra]

@Hawkmoon tell them that the modem is still dropping offline, they should be able to see that happening. You could question the need for an amp, when you only have one device connected.

[Hawkmoon]

@rstra Thank you so much for your help so far! I'll give them a ring and see where that'll take me. 
@mdk And thank you too for you're help and info too!
I'll message back with updates and how things went! Hopefully be stable soon. 🙂

Cheers!

[Hawkmoon]

@rstra Spoke with support, and was informed that I'm not the only one with issues, it's my whole entire area. No estimated time on this, so I'll have to give this time I guess. I'll give it 2-weeks before reporting back to shaw support.

[rstra]

@Hawkmoon I don’t believe the rep 🤥. But let us know how it goes. 

[Hawkmoon]

Haha yea.. same here. Will do! thanks.