@Hawkmoon -- Would there be a splitter in this grey box
There could be, to feed one cable to a Shaw Phone box (if you subscribe to that service) and also to feed a cable to a Shaw PVR (if you subscribe to Shaw TV).
@rstra Spoke with support, and was informed that I'm not the only one with issues, it's my whole entire area. No estimated time on this, so I'll have to give this time I guess. I'll give it 2-weeks before reporting back to shaw support.