Internet freezing when using Zoom

[sunshine2020]

the internet freezes for a few seconds when I am on Zoom and the message I get is " interest is unstable"

This happens when I am on Zoom during the morning or night

Why does this happen, can it be fixed

[mdk]

> the internet freezes for a few seconds when I am on Zoom and the message I get is "Internet is unstable".

ZOOM is monitoring the bits per second traffic being received or sent from your computer. When that rate drops, you get the message.

> Why does this happen?

Maybe, the ZOOM being used by the person at the other end has stopped sending any bits to your computer.

Maybe, the computer at the other end is busy downloading something else, such as an anti-virus update, or an update to Adobe Reader, or an update to OneNote, or updates via Windows Update, and its network-connection is saturated -- too busy to send anything to ZOOM's servers for delivery to your computer.

Maybe, your computer is doing the same downloading.

Maybe, ZOOM's servers are really busy for a few seconds.

> can it be fixed?

Yes, if the source of the problem can be identified.

[mvanvliet]

Could it be my modem?  Its old

[rstra]

@mvanvliet Which internet plan are you on?

[SanL]

I am having the same issues with internet being unstable even after switching to Internet 300 with Shaw, it has not improved! Does anyone know of a fix for this issue.

[mdk]

@SanL -- the same issue

Can you provide some more detail:

• speed of your computer's processor
• amount of RAM
• whether your computer is connecting to your cable-modem by WiFi or via an Ethernet cable
• the results of running the Shaw Speed Test on your computer

to help resolve your issue?