Internet issues Sherwood park

Col7
Grasshopper

Hello, my internet is not working. Keeps shutting me out of my phone and tv. I am in Sherwood Park, Ab

Labels (1)
4 Replies

There was an outage there earlier, but it was resolved. Y...

rstra
Grand Master

@Col7  There was an outage there earlier, but it was resolved. You might want to contact Shaw.

Reply
Loading...

Internet issu

Ritikadhanju
Grasshopper

We are having issue internet is not working from last hour.

0 Kudos
Reply
Loading...

-- since you seem to have Internet access, are you able t...

mdk
Legendary Grand Master

@Ritikadhanju -- since you seem to have Internet access, are you able to access the Current Outages page, and do a check for your area?

What time of day/night are you having the issue?

What is your location? BC? Northern Alberta?

Just this one time, or multiple occurences during this week (or month) ?

If you contact Support (1-888-472-2222) the Agent can remotely connect to your cable-modem, to view its internal statistical reports, and look for issues, such as "poor signal strength".

 

0 Kudos
Reply
Loading...

-- according to a Shaw Outages page for Northern Alberta,...

mdk
Legendary Grand Master

@Col7 -- according to a Shaw Outages page for Northern Alberta, the local power company had an outage in Edmonton.  Perhaps, the Shaw infrastructure in downtown Edmonton lost power, and could not connect to the Shaw infrastructure near you (Sherwood Park) ?

Has Shaw (and/or the local power company) resolved the issue?

 

0 Kudos
Reply
Loading...