Internet out

[Stickybandits93]

Hi there am I gonna be getting a refund or my account prorated as I’ve been with out internet for a hour now .

[gepe]

My internet had been down for more than 3 hours.

[Marya12]

When are we getting internet back? It’s been more than 12 hours.

[Niki4k]

Same! We went down just after 7pm last night. No warning. But it says it was planned.

[mdk]

@Stickybandits93 -- am I gonna be getting a refund or my account prorated as I’ve been with out internet for a hour now .

Let's assume that you are paying $120 (including taxes) per month for Internet, and that there are 30 days in any month, and that there are 25 hours per day. Just to simplify the mathematics.  🙂

Thus, you would pay $4 per day for Internet, and the charge for one hour will be 1/25 of $4, namely $0.16 per hour.

So, approximately sixteen cents.  How many minutes of your personal time do you want to "invest" to convince Rogers/Shaw to give you that credit? 

[mdk]

@Niki4k / @Marya12 / @gepe -- where are you physically located? Anywhere in the BC Interior, where the forest fires have been destroying the telephone-poles that carry the Shaw infrastructure cables?

After the fire-fighters are done, it could take months for BC Hydro to replace the poles, and for Shaw/Rogers to run new cables between those poles. Also, there might be a need for rebuilding the affected roads (fallen trees, and mud-slides) -- that also takes time.

[smithmoon]

I have been out since 7:30pm on Aug. 21/23!  It is now 11:30am on Aug. 22/23!!  I will also be expecting a refund on my account as this is costing me a significant amount of money! This is unexpectable!

[JKus1]

Yet another failure by Rogers / Shaw. Glad I have a different provider for internet that is actually reliable. And don't expect a refund, only your monthly bill to increase more!

[mdk]

@smithmoon -- from 7:30 PM to 11:30 AM on the next day is 16 hours. At $0.16 per hour (see above), your "significant" amount is 16*16 cents. 

About "unexpectable", you probably have been getting "99.99 percent" of "uptime" from Shaw. 

If you need 24/7 Internet for your home-based business, you must be proactive, to have an alternate Internet Provider, e.g. Telus, to enable you to "fall-over" if/when Shaw/Rogers has an outage. Plus, do you have a GENERAC oil-fired UPS to provide power to your computer when BC Hydro has an outage?