-- My speeds on Shaw have been from 17-35 on download and...

[mdk]

@SP62 -- My speeds on Shaw have been from 17-35 on download and upload  at 0.2

That is not good. When you contacted Shaw (currently, online chat is preferred over telephone) and asked them to trouble-shoot, what did they do?  Did it help?

If you can borrow a computer from a friend, and connect it via Ethernet to your cable-modem, and run the Shaw Speed Test, what are the resulting numbers? Try it with a different "CAT-5e" or "CAT-6" Ethernet cable, not your own cable.

[20674glen]

Not to mention the useless help line 

very frustrated 

[rickatk]

@20674glen  Point your router to the 5GHz band.

[mdk]

@20674glen -- welcome to this peer-to-peer discussion forum. It is not a path to Shaw Support.

Can you post more details about your hardware/software:

1. Shaw Internet 10? 25? 100? 500? 1000?
2. Shaw Fibre+ 300? 750? 1000?
3. Manufacturer and model-number of the Shaw cable-modem?
4. Are you connecting via WiFi to the cable-modem? If so, is the WiFi adapter in your computer using "Wireless G" (up to 65 Mbps) or "Wireless N" (either 150 or 300 Mbps) or "Wireless AC (over 800 Mbps) ?
5. Are you connecting via a "CAT 5" or "CAT 5e" or "CAT 6" Ethernet cable between your computer and the cable-modem? Avoid any "CAT 5" cable, which is limited to 100 Mbps.
6. How fast is the processor in your computer? To run the Shaw Speed Test at its full speed, you need at least a 2.5 Ghz processor, when you have Internet 300 or Fibre+ 300 service.
7. What numbers does that Speed Test report?
8. Is your Internet "unstable"? Do you have intermittent "loss" of connectivity?
9. How are you "frustrated" ?

[Gunawanaj]

I totally with you, I have been stupid following the Shaw Sales people to upgrade my modem and paying more end up in a 2 years contract but their speed drop from 300 mbps to 1.3 Mbps, on a 2 weeks basis, 2 weeks good, and then bad, wait their tech to come in 2 weeks and good and bad it is just constant issue. not sure how I should 

[Gunawanaj]

Yes, they will just read their script and no knowledge at all

'

[TOONCINATOR]

I'm having the same problem. when I switched to Shaw. now **bleep** rogers from eastern canada, it was fast, now its slower than the second coming of christ. I went online and dealt with an agent, I.T. dial up prodigy. Spent an hour and no results. I'm paying for 1000mps and only getting 200 hundred if I'm lucky, new computer, Telus was faster. still not resolved. Not happy with it. not at all. 

[mdk]

@TOONCINATOR 

Can you post more details about your hardware/software:

1. Manufacturer and model-number of the Shaw cable-modem?
2. Are you connecting via WiFi to the cable-modem? If so, is the WiFi adapter in your computer using "Wireless G" (up to 65 Mbps) or "Wireless N" (either 150 or 300 Mbps) or "Wireless AC (over 800 Mbps) ?
3. Are you connecting via a "CAT 5" or "CAT 5e" or "CAT 6" Ethernet cable between your computer and the cable-modem? Avoid any "CAT 5" cable, which is limited to 100 Mbps.
4. How fast is the processor in your computer? To run the Shaw Speed Test at its full speed, you need at least a 2.5 Ghz processor.
5. What numbers does that Speed Test report?
6. Is your Internet "unstable"? Do you have intermittent "loss" of connectivity?

Check (and tighen) all the connections:

1. coaxial-cable into the wall-socket
2. coaxial-cable into the cable-modem
3. Ethernet cable into the cable-modem
4. Ethernet cable into your computer

Power-off/power-on the cable-modem, to reset it.

Shutdown/restart your computer, to reset it.

If your computer is connected via WiFi, try disabling the WiFi, and then connecting via an Ethernet cable.

Contact Shaw/Rogers, and get the Agent to remotely logon to your cable-modem, to check the signal-strength reaching the modem.

[mdk]

@TOONCINATOR -- get Shaw to "re-provision" your Internet service, i.e., to reload the "speed-limit" into the cable-modem, so that it "throttles" to the speed that you are paying for, not that "200" speed.

[nothappy6]

Somehow my PVR of the football game was lost./  I will never get back the last 5 minutes of the game.