Internet

[Carrie25]

I just upgraded to the fibre and the gig on Monday and it sucks I have no connection upstairs I have had to reset my modem several times and still barely any connection I thought fiber was new wiring fiber optic I didn't know it was through the air I never would of switched to this my last internet I had no issues with 

[mdk]

@Carrie25 -- while some Telus Internet customers have fiber-optic cable directly into their home, and some still have copper-wire (maximum speed of 75 Mbits/second) into their home, most of Shaw's customers have fiber-optic cables on the telephone-poles on your street, and then have coaxial-cable running into one's home. Shaw calls this "hybrid" system "Fibre-Plus" (or "Fibre+").  If you can afford the monthly fees, the coaxial-cable will easily transport at up to 1.5 Gbits/second (for residential customers) and up to 2.5 Gbits/second (for Shaw Business customers). One neighbourhood in Calgary (Shaw's headquarters) is said to have fiber-optic cable directly into the home.

What connection did you have "upstairs" before you upgraded? Wired? WiFi? MoCA?

The WiFi signals emitted by the cable-modem are weakest when your "upstairs" device is DIRECTLY above the cable-modem, on the main floor. So, can you move your upstairs device?

Or, rotate the cable-modem 90 degrees (putting it on one side), and see if the upstairs signal-strength is any better.

[rtotem1]

hello grasshopper  i have shaw 750 fiber + and i am reading  your  post that u said shaw has  fiber line out on the pole in  the street. There is no fiber at all in our  area and shaw  is charging me for fiber +. I have phone telus the last 2 years now and they say there is no fiber in my  area  and i also phone internet company in burnaby called Light speed. They also say there is no fiber at all in my area. I have the same speed when i was using shaw 600 mbps broad band only, They also brought me new modem with wifi  6 and my  speeds are still the same. I know shaw is lieing to everyone and im trying to proceed with legal action. I  am so pissed off with paying 125.00 for 750 fibre plus, and not getting steady speeds. I have read the shaw broad band is shared with the community and they throttle the internet.

[rtotem1]

hello  we are not getting fiber optic its a scam and we  are being told we have hibrid fiber optic please google what fibre optic is all about  and u will see what we are getting with shaw. I think legal action should be taken and we get  some money back  my  fiber optic 750 plus they callit is only worth around 80.00 a month... telus had  advertize in june  pure  fire  1000 mbps for prices  of 89$ a month. I could not get that price because there was not fiber in my area??/ I think we are all getting ripped off big time.

[rstra]

@rtotem1   That’s why Shaw calls it Fibre+….fibre plus copper. 😂😂😂

[g-idk]

Hi @rtotem1 , maybe in your opinion it's a scam, but for the majority of us everything is just **bleep** fine.  I've had Shaw home internet/tv/home phone for over 20 years and do not have any problems. My internet is consistently solid, in fact I get a little over on my speed tests every time.  You are confusing Fibre+ , with Fiber to the home, Shaw Fibre optic cable is inside the wire on the poles outside and then from there get switched to coxial cable to the home.  Those company's you asked are correct if they told you that there is no Fibre in your area because they are talking about Fibre to the home directly,  They do not consider Shaw as pure Fibre connection.  Shaw has not mislead anyone on this fact, it is clearly stated on the webpage when you click learn more about Fibre+, and they explain what they mean.  Also don't forget the price from Telus is for a new customer who signs a 2-3 year contract, and then guess what the price jumps up to match everyone else, so yes you could save for those years if you don't mind the hassle of keep switching providers.  Hopefully you situation can be solved so your getting the speeds that you pay for, I totally agree with your statement on that.  Good Luck.  Hey @rtotem1 , I just found all your old posts about this same complaint you have been complaining about this since at least last April saying the same bloody thing over and over, if your so upset why have you not cancelled.  

[rtotem1]

hello  ive been with shaw for about 17 years now and hardley any problem with  my iptvservers i had same as here  now seem im getting some much lag or thottling in my service just around 5pm time when people are all home from work eating watching tv. I start to buffering i do  speed test lots of speed but my bandwith must be tampered with??? I have contract that says unlimited and i should not have problems at all with watching tv.I have iptv servers that i have tried  many iptv  server and had same problem your isp server is throttling your internet.I  have have talk to lots of tech people and try to solve the problem with this anoying buffering after watch show for hour  then staert to buffer. I have tried  3 different  vpn and had same problems with speeds 190-200 mbps wifi all my connection wifi 6  witch is the best still the same problem. I have been told from some sources the shaw  , rogers are the worst for spying or stopping u from watching low cost tv or iptv servers.I have been told they have software built in the modem to detect u using vpns and to thottle us. I have  friends of mine  that  have telus 75 mbps and i program the  same iptv servers i have  for them. and they do not have any problems at all watching same  channel at  different location their house. I  havd tried shaw tv back last jan   i signed up and it work great  100 channel but not what i get now  and i paid extra 565 dollar a month on top of 115 internet. so when no problem with shaw then  but when i try somthing better more channels more enjoyable i have bandwith throttling ? You can tell me what ever but i have almost proved that shaw is  screwing all thier customers and when Roger takes over shaw it will be worst than it is now. I find it greed and we have to do somthing about it. I have bugged Telus so much to put  fiber in my area it  and then i will have bargining tool for the crooks.

[rtotem1]

Shaw calls it  fiber  plus. if u read about  fiber and how it works it does not  go threw a copper cable that is broadband shaw  great  internet i use for 17 yr. now when they call fiber plus i think of unlimited spead better than fiber..lol . shaw has to stop calling it fiber  and cal it high speed broadband and quit fooling people about it and stop loweruing the bandwith or what ever, we i dont want to share my 125.00 a month with other people in my block. Please understand.

[rstra]

@rtotem1  Companies play loosely when referencing fibre, even when they may or may not have ftth. Other providers were calling Optic or Fibe, even before they deployed fibre. Anyway, Shaw has fibre to the node in your neighborhood and then copper the rest of the way to your home. Docsis 3 is more than capable of delivering your speeds, if you are having issues, contact Shaw for troubleshooting and maybe a service call.

[mdk]

@rtotem1 --  I have shaw 750 fiber + and i am reading your post that u said shaw has fiber line out on the pole in the street.

Maybe, not to the closest pole to your home, but, in neighbourhoods where Shaw has fiber-optic cables, there is a conversion between fiber-optic and coaxial-cable, either just one conversion-box per block of your street, or one box for your immediate neighbourhood.

> There is no fiber at all in our area

Where do you live? In a MURB (Multiple Unit Residential Building) or in an older neighbourhood? Any new neighbourhood would be built-up with the latest technology. What is your town/city?

> Shaw is charging me for fiber +.

Shaw's Marketing Department uses the term "Fibre+".

> Telus say there is no fiber in my area

Did Telus say that they have no fiber-optic cable in your area, or that nobody (Bell or Shaw) has fiber-optic cable?

> I phone internet company in Burnaby called Light Speed. They also say there is no fiber at all in my area.

Light Speed is a "reseller". They have no coaxial-cable, copper-cable, nor fiber-optic cable of their own, anywhere.
They purchase "bulk" connectivity from Bell/Telus/Shaw, and rent that connectivity to you.
I suspect that they are correct, when they say that there is no fiber-optic cable from Bell/Telus/Shaw on your street.

> I have the same speed when i was using shaw 600 mbps broad band only,

Talk to Shaw Support, and get them to "reprovision" your cable-modem, so that it is configured for your 750 Mbps speed.
Also, how fast is your computer? Slower computers (under 2 Ghertz) cannot run the Speed Tests at full speed.

> They also brought me new modem with wifi 6 and my speeds are still the same.

Do you have a notebook computer with a WiFi adapter that supports WiFi 6?
Older notebook computers have an older WiFi adapter that is much slower than WiFi 6.

> I am trying to proceed with legal action.

Be sure to get accurate measurements of your speed.
Talk to Shaw, to ensure that your new modem is "provisioned" for the promised speed.
Try connecting a "gaming" computer via Ethernet to your cable-modem, and then measure the speed.

> I am not getting steady speeds.

Run a Speed Test every hour, and chart the results, and post them here.

> I have read the Shaw broadband is shared with the community

Note that any Telus fiber-optic cable is also "shared", either for all Telus customers on your street, or for all Telus customers in your immediate neighbourhood.
Don't believe all of the marketing "hype" from Telus.
There are only a few "Telus Central Offices" in Greater Vancouver.
There is no way that Telus has over 500,000 fiber-optic cables that start in customers' homes, and terminate at one of those Central Offices.
[The population of Vancouver is over 660,000, and not all of them currently are Telus fibre-to-the-home customers.]

> they throttle the Internet

In the past, it was the case that "peer-to-peer" software (Napster, BitTorrent) was throttled by all the Internet Service Providers.
But, if you are using only E-mail and web-surfing and sites like YouTube, there is no filtering.

Also, if "everybody" is trying to download from web-sites around 5 PM (Pacific?), it could be those web-servers that are saturated. Imagine the front-counter at any Tim Hortons that has only one employee behind the counter.
Every customer is "throttled", because that employee cannot keep us with the demand. Similarly, any web-server with twoo many concurrent connections (and one 1 Gbps network connection) will have "throttled" itself.

> We are not getting fiber optic it's a scam and we are being told we have hibrid fiber optic

Yes, Telus uses fiber-optic cables in almost every neighbourhood, and then copper-wires to some homes. Hybrid!
Yes, Shaw uses fiber-optic cables in almost every neighbourhood, and then coaxial cables to most homes. Hybrid!
Compare to driving on just one lane of Highway 1 to driving on the street in front of your home.
Higher speed-limits, and multiple lanes of one-way traffic, on Highway 1, with very slow speeds, with two-way traffic on your residential street.

> I think legal action should be taken and we get some money back

Go for it. Shaw has deep pockets, and lots of lawyers. If you start a GoFundMe, I will not be supporting you.

> My fiber optic 750 plus they callit is only worth around 80.00 a month...
> I think we are all getting ripped off big time.

So, if Shaw is charging you over $100/month for what you think is worth $80/month, you should go to the stock-market, and buy shares in Shaw [SJRB.TO], to share some of that $20/month profit from every customer of Shaw.

> Telus had advertize in june pure fire 1000 mbps for prices of $89/month. I could not get that price because there was not fiber in my area??

So, your current choices are between 750 Mbps with Shaw, or 75 Mbits with Telus (over copper wires). Pick the one that is up to TEN times faster.

> i think of unlimited speed better than fiber

Switch to Shaw Business. If you can afford the monthly fee, Shaw will give you 2500 Mbps over coaxial-cable. You do not need fiber-optic cable to your home to get that speed; you just need a lot of money.

> I have tried 3 different VPN and had same problems with speeds 190-200 mbps wifi all my connection wifi 6

VPN services run over the same Internet as when not using a VPN. Either:
* your computer ---> Internet --> YouTube, or
* your computer --> Internet --> VPN server --> Internet --? YouTube.
You need to understand the purpose of a VPN. Its purpose definitely is NOT for higher speed.

Does your notebook computer have a WiFi 6 network adapter? If not, the WiFi connection to the XB7 cable-modem will NOT run at the maximum speed.

The usual problem is that a VPN-server is saturated, making it a "bottleneck" for all its subscribers.

Today, I bypassed a very-long line at the Starbucks kiosk, to get to the adjacent Tim Hortons, and got my coffee-fix, in less than 1 minute. The Starbucks employees were "saturated". That Starbucks is a physically-small kiosk -- not enough elbow-room for more simultaneous employees, to address the bottle-neck.