Low and Inconsistent Upload Speeds After December

[MooTaw]

We first started our service with Shaw (on Fibre+ Gig plan) in October, and the download speeds and upload speeds were fine (getting ~920Mbps download, ~108Mbps upload). I recently noticed issues with upload speeds beings low, and from running tests it seems the upload speeds have gone down AND has become very inconsistent (will stop upload for seconds at a time, then continue at the reduced speeds).

On my speedtest.net account, upload speeds seemed fine up to end of December 2020. The next test (after noticing decreased upload speeds) on February 7th 2021 returned an upload speed of 23Mbps. Subsequent tests returned an average of ~55Mbps uploads, with some tests dipping down to 10 Mbps. Download speeds are consistent all the way through.

Some notes:

- No changes to my setup
- I have restarted and factory reset my Gateway a ton of times already.
- I live in an apartment. My connection: Coaxial into apartment -> Gateway -> Passive Switch (built into the apartment) -> Personal Computer. With Cat6 cables through this connection (for my personal computer at least).
- I am not using coaxial splitters of any kind. Connection is directly to Gateway
- A technician has already come by and checked out all the signals -- He said they were very good. We got the Gateway replaced in case of overheating issues (I actually recommended this as I've read of issues of degrading uploads as a result of overheating modem/routers).
- Telus installed their Fiber network in our building between the two speed tests I mentioned (December 25, and February 7).

Any help would be great. Thanks! 😊

Edit 1:

Another note: I've tried testing speeds with ONLY my personal computer connected to the network, as well as ONLY my girlfriend's personal computer -- same issue with both.

[mdk]

@MooTaw -- A technician has already come by and checked out all the signals -- He said they were very good.

Which "runs" of coaxial-cable:

* telephone-pole into a "wiring closet" in the basement of the apartment block,

* the "riser" from that wiring closet to a distribution closet on your floor of the apartment block,

* the "lateral" from that closet into your apartment

?

Can you ask your same-floor neighbours who have Shaw Internet to run the Shaw Speed Test on their computer? Ditto for neighbours on a different floor of the block.

[rstra]

@MooTaw Have you run tests while wired directly to the BlueCurve and bypassing that switch?

[MooTaw]

Hey! thanks for the reply.

I just tried that with a 15ft CAT6. Same issue.

[MooTaw]

.

[MooTaw]

Hey! thanks for the reply.

I'm assuming the "wiring closet" as well as the "lateral". He tested the coaxial in my apartment, and he said he checked the signal in the maintenance room of the apartment block.

Also we just moved to this apartment a few months ago, so we haven't really met the neighbours due to us just isolating at this time. I'll maybe ask the front-desk if they know any of any issues relating to the internet though.

[rstra]

@MooTaw Login to 10.0.0.1 and click Gateway>Connection>Shaw Network. Look at the system uptime and tell us the downstream and upstream power level. Also check to see if all channels are locked.

Did Telus install fibre to each apartment?

[MooTaw]

@rstra 

System Uptime:0 days 3h: 55m: 56s

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

29

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

30

31

33

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

321 MHz

489 MHz

483 MHz

477 MHz

471 MHz

465 MHz

459 MHz

453 MHz

447 MHz

441 MHz

435 MHz

429 MHz

423 MHz

417 MHz

411 MHz

405 MHz

399 MHz

393 MHz

387 MHz

381 MHz

375 MHz

369 MHz

363 MHz

357 MHz

351 MHz

345 MHz

339 MHz

333 MHz

327 MHz

315 MHz

309 MHz

668000000

41.8 dB

41.5 dB

41.5 dB

41.5 dB

41.6 dB

41.6 dB

41.5 dB

41.6 dB

41.6 dB

41.6 dB

41.5 dB

41.7 dB

41.7 dB

41.8 dB

41.7 dB

41.8 dB

41.9 dB

41.9 dB

41.8 dB

42.0 dB

41.9 dB

41.9 dB

41.9 dB

41.7 dB

41.7 dB

41.8 dB

40.6 dB

41.9 dB

41.9 dB

41.7 dB

41.9 dB

NA

4.7 dBmV

4.9 dBmV

4.8 dBmV

4.8 dBmV

4.9 dBmV

5.0 dBmV

4.7 dBmV

4.7 dBmV

4.7 dBmV

4.5 dBmV

4.6 dBmV

4.8 dBmV

4.6 dBmV

4.7 dBmV

4.8 dBmV

4.9 dBmV

4.9 dBmV

4.9 dBmV

4.9 dBmV

5.0 dBmV

4.9 dBmV

5.0 dBmV

5.0 dBmV

4.8 dBmV

4.8 dBmV

5.0 dBmV

4.8 dBmV

4.8 dBmV

4.9 dBmV

4.7 dBmV

4.8 dBmV

NA

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5	6	7	8
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
30 MHz	36 MHz	43 MHz	50 MHz	56 MHz	63 MHz	70 MHz	77 MHz
5120	5120	5120	5120	5120	5120	5120	5120
38.8 dBmV	38.5 dBmV	38.8 dBmV	39.3 dBmV	39.3 dBmV	39.5 dBmV	39.5 dBmV	39.3 dBmV
QAM	QAM	QAM	QAM	QAM	QAM	QAM	QAM
ATDMA	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA	ATDMA

And yes, Telus fibre was installed to each apartment.

[rstra]

@MooTaw Yes, the signal levels look good. That is a tough one, could be a neighborhood issue. Have you done speed tests on wifi?

[MooTaw]

@rstra Yes I have. My phone is bad and can't get over 400 Mbps download, but the Upload is similar to the lower ethernet speeds.