More information on Internet Issue

[dietpepsirocks]

So, when streaming to Twitch at 1080p 6000 bit rate, my bit rate is going from 2400 to 4000, down to 3000 etc.  Resulting in 77% frames dropped.

When I drop to 720p 3000 bit rate, only around 10% frames drop. 

So I went to do the Ookla speed test, it showed 600 download and 20 upload, seems good right?

Well, almost every other speed test on the internet aside from Ookla owned websites, show my upload is anywhere between 1.9 and 3 Mbps, which is consistent with the frames dropped from the 720p stream.  A 720p stream takes about 2.5-3 Mbps to stream, and if its dropping to 2ish then you will be getting some frames dropped.

So whats going on?  Look.

[dietpepsirocks]

Can everyone using Shaw Internet here try CIRA speed test and show me the results compared to Ookla (Speed Test)

[mdk]

@dietpepsirocks -- Can everyone using Shaw Internet ... try CIRA speed test, and show me the results.

Everyone?

I posted to your other thread on this forum.

Because the CIRA site is somewhere beyond Montréal, the results are affected, as compared to the Shaw Speed Test site closest to me near Vancouver.

[dietpepsirocks]

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[mdk]

@dietpepsirocks --

I'm gonna be honest, it sounds like you have no idea what... ad

Your message seems to have been truncated, but you are correct.

As I wrote in your other thread, without "traceroute" outputs to each of those "speed-testing" sites, it is impossible for anyone to give an accurate analysis of your issue.  If there is a "bottle-neck" somewhere, your messages have not shown sufficient data to identify where it is located.

[dietpepsirocks]

I removed it because I sounded like a jerk.

What would you suggest I do?

[mdk]

@dietpepsirocks -- What would you suggest I do?

Produce "traceroute" outputs to each of those "speed-testing" and "streaming" sites to make it possible to give an accurate analysis of your issue.  If there is a "bottle-neck" somewhere, seeing those traces should be beneficial.

[dietpepsirocks]

If they're to like specific servers, how do I traceroute those servers?  How do I find out what servers to traceroute?

I did a tracert to twitch.tv and theres one time out towards the end, I'm not sure if thats normal or not.

[dietpepsirocks]

looks like I'm going to cancel my internet after 18 years of being with Shaw

The guy came out, apparently changed everything, spoke with the engineer who claims its fine, immediately sends me to Ookla (typical sponsorship) I show him IN REAL WORLD APPLICATIONS the internet is slow almost non existent, he saw it, and acknowledged it and they claim theres nothing they can do.

Are there any engineers on Shaw, I talked to one on the forums here before?

[mdk]

@dietpepsirocks -- how do I traceroute those servers ?

While connected to TWITCH.TV from a command-line prompt in Windows, enter the command:

   netstat -a -n | find "TCP" | find "EST" | FIND ":443" | SORT /+43

You will get a long list of "https" ("Secure HTTP") connections.

Close the TWITCH web-page, and repeat the command.

You'll see a much-shorter list, now that your computer has no connections to TWICH.

So, try "traceroute" to each of the TWITCH-related IP-addresses (omit the duplicates). Post the results.

> there's one time-out towards the end; I'm not sure if that's normal or not.

Perfectly normal -- some routers are configured to NOT respond to "PING" or "TRACEROUTE" packets.

My traceroute seems very quick:

(omitting a few hops within Canada, and starting with Shaw's router in Washington State)

  10 ms  rc1wt-be40.wa.shawcable.net [66.163.68.18]
   *     Request timed out.
  12 ms  151.101.194.167  (www.twitch.tv)

> IN REAL WORLD APPLICATIONS the internet is slow 

Not all the Internet "hops" are as quick as from your computer to the Shaw Speed Test (or any other similar) site.

In what city/town are you located? Other people in this forum who are in Saskatchewan, namely east and south of Edmonton, have reported "slow" hops between them and Edmonton.  Your location makes a difference.

Do you have a laptop that you can take to a "ShawGo" or "ShawOpen" WiFi access-point, and connect to Twitch, to see if your Internet, through those access-points, is "slow" ?