I feel like the XB7 must actually have a fan. I just rece...

[postulomer]

I feel like the XB7 must actually have a fan. I just received my gateway in October and it's been silent until last night when I heard a weird noise in the middle of the night. Went over to the modem and found it was coming from there and I have the XB7. Definitely sounded like a fan whirring and there was noticeable air being propelled from the top of it. I unplugged it for a while and when I plugged it back in it was silent again. Sure hope this event was an anomaly and it won't happen again.

[rahulinabbotsfo]

Same thing happened with me I doubt they send your blue curve to me 

[Daviddws]

Same here but I can’t move it because the cables are to short

[Daviddws]

How to do you turn it off.Do you have to unplug the power cord.I live in a small place and the dam thing keeps me up at night.

[rstra]

@Daviddws  pulling the power would be the only way to shut off the modem. I would suggest contacting Shaw and getting them to send you an XB7, they don’t have a fan.

[mdk]

@Daviddws --  I can’t move it, because the cables are too short

Find a local Salvation Army (or similar) thrift-store, or a Dollarama store, and buy longer cables --  very inexpensive.

[MS34]

Agreed, it’s annoyingly loud. Louder than a fridge. 

[mdk]

@MS34 -- yes, the XB6 cable-modem can be very noisy. Upgrade to the XB7 or XB8, which are much quieter, even if that means telling a lie to Shaw Support -- "my cable-modem is dead, after it emitted some smoke".  Of course, power-off it, before telephoning Shaw with your mobile phone.  🙂