Printer wont connect to new modem

DGood
Grasshopper

So just recently we had our modem replaced. However, when we connect our new printer, it wont connect. We tried first to connect with WPS push button, didn't work. We then tried to use the password, didn't work either. It did print out a diagsnostic report, and it says that "No Filtering" failed. scan.png

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From all the "PASS" results, it seems that your printer i...

mdk
Legendary Grand Master

From all the "PASS" results, it seems that your printer is properly connected to your SSID.

Login to the web-interface on the Shaw router, and display the list of wirelessly-connected devices.  The printer should be listed.

On your computer, "remove" the current definition for the printer, restart your computer, and then "scan" for new printers. Does it find the printer?

 

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Nope, its not connecting to the modem. I know because it...

DGood
Grasshopper

Nope, its not connecting to the modem. I know because it says error connecting to the network on the printer screen when I try to connect it to Wi-Fi.

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> Network Name (SSID) -- dgood > Hardware Address (MAC) -...

mdk
Legendary Grand Master

> Network Name (SSID) -- dgood

> Hardware Address (MAC) -- TLDR

> IP Address -- Not applicable

> Configuration Source -- Not applicable

Yes, without having a value (something like 192.168.xxx.yyy or 10.0.0.zzz) for the IP-address, your printer has not connected to your WiFi network.

Are you sure that you have correctly entered the password for your SSID?

 

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Was there any resolution to this issue?

Hp8600
Grasshopper

Was there any resolution to this issue?

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are you seeing the same error messages when trying to con...

shaw-tony
Moderator
Moderator

@Hp8600 are you seeing the same error messages when trying to connect? What troubleshooting steps have you tried so far?

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