quota says 91% every though I have deleted almost every email and emptied the trash

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What could possibly be the issue ... deleted over 400 emails and it is still saying I am at 91% of quota...

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Re: quota says 91% every though I have deleted almost every email and emptied the trash

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Moderator

Hey  

Just want to clarify - are you seeing it as 91% used when you log into webmail, or did you receive an email saying this? There have been examples of phishing scams so we just want to be sure where you're getting this info from first.

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Re: quota says 91% every though I have deleted almost every email and emptied the trash

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I am pretty sure this is from Shaw and not phishing...  this is the email:

This is an auto-generated message, please do not respond.
Your mailbox size has reached 907.60MB, which is over 90% of your 1000.00MB quota.
Please delete some messages to avoid exceeding your quota.
Please be advised that it may be necessary to log into webmail.shaw.ca if your email client is not set up to delete messages from the server.

For additional support to help cleanup your mailbox please visit the following
Shaw Communities Website

Need help? Chat | Facebook Messenger | Twitter Direct Message
or call 1-888-472-2222.

Thank you for choosing Shaw!

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Re: quota says 91% every though I have deleted almost every email and emptied the trash

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Re: quota says 91% every though I have deleted almost every email and emptied the trash

Moderator
Moderator

flojaekena thank you for clarifying. It is possible one or two of the emails you have stored and not deleted, has a large file (videos or pictures) attached. This would take up your email quota. I'd check by clicking the size button to see if there is an email with any large files attached and saving it on your computer, then delete the email to update your quota.

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