Selective Webmail Forwarding

[MrAndersonYYC]

Hello

Looking for some high level feedback in regards email auto forward  NOT  forwarding any messages from  places of business  but  still forwarding   contacts  (the non forward s incl: airlines, travel agencies, UPS, anything financial related, healthcare and  s various  other retailers)

These retailers messages  all in fact did auto fwd  up until Dec 2020  but  since then they remain in my  webmail inbox. While my friend & colleague contacts DO auto  fwd to my MS Outlook ? I ve made no changes to my webmail or MS 365 settings, safe sender settings,  spam software or  PC hardware.

I can login into webmail and manually forward these zombie messages  no problem  !! 

My only idea is that when Microsoft does an auto update and possibly Shaw needs to install a software patch to stay compatible .

pls comment 

[MrAndersonYYC]

correction

* my friend and colleague emails DO auto fwd 

[mdk · Accepted solution]

@MrAndersonYYC -- Looking for some high level feedback 

Welcome to this peer-to-peer discussion forum. Because it is not a path to Shaw Support, you are unlikely to receive what you want.

Instead, while reading this, scroll-down to see:

and click on the "Your Voice" hyperlink, to make direct contact with Shaw, if the "usual" contact methods (www.shaw.ca/chat) or 1-888-472-2222 do not give you a sufficient response.

[MrAndersonYYC]

I ve called  and put in  many hours  either  being on hold, being transferred, re educating and re explaining and waiting on a call back  from  Shaw Tech Support # frustrating.............

[PeterD1]

Almost all emails are being forwarded, but occasionally, one is not. Seems that the ones I eventually find are the really important ones. Nothing I can find distinguishes the ones that are not forwarded.

[mdk]

@PeterD1 -- could it be "spam-filtering" by Shaw -- keeping the "junk" (mentions of money, clickable links, payments) in your "inbox",

while forwarding the "non-spam", per your settings.