Shaw internet outage in West Kelowna

[mjamieson]

When is Shaw going to acknowledge the internet outage in West Kelowna and offer some sort of update on when service might be restored?

[Netram37]

Is Summerland effected by this outage as well?

I just spent two hours trying to get back my Outlook email.  Didn't work.

[mdk]

@mjamieson -- see:  www.CORDemergency.ca for up-to-date reports on the state of the forest fires that are approaching the Westbank/WestKelowna region.  Given the current "state of emergency" proclaimed by the Government of BC, Shaw/Rogers employees (and the general public) are forbidden to enter the evacuated areas. Only fire-fighters and support staff are permitted.   So, without access, they cannot fix any of their infrastructure.

So, short answer: probably it will be a month after the fires have been controlled or extinguished, which is not going to happen until the remnants of Hurricane Hilary (now causing flooding in the Los Angeles area) dump a significant amount of water onto the fires. 

Of course, such deluges of rain-water will run-off the burnt-out areas, causing land-slides, which will impact the roads that the Shaw/Rogers service trucks might be using, instead of having a healthy "green" forest/ground-cover absorb the water.

[mdk]

@Netram37 -- have you checked Shaw's "Outages" page for the BC Interior for details about Summerland?

If your Internet is otherwise working, then Shaw's mail-servers should be accessible.  So, you might have a problem ONLY with your Outlook app -- not related to Summerland at all.

Can you preview your E-mail via Shaw WebMail ?

>> spent two hours

Have you contacted Shaw Support [1-888-472-2222] to get them to try to trouble-shoot, or to give you information about their network infrastructure in Summerland?