@mdk, Thanks for all your information, you are already more helpful than the dozen of shaw technicians that I talked to.
I don't think there is anything wrong my adapter or wire issue or anything like that. My house is new, so all the cables should be problem as per all the technicians came. They checked the signals, Shaw said there were noise found, no sure what that was, but not directly from the pole to my modem, but they had me waited for 2 months, said that area wide noise might be the issue, and they were working on fixing it, which is why a problem from May, dragged on until now.
I have been doing speed test on a daily basis, at best time, I will have close to 300 gb download, and up to 60gb upload, maybe that's when I am little bit close to the modem, but desktop speed test, will give 160GB, which is at a fixed spot. Those are the best result, the worse is down to 1 GB, but most the time, at around 15, and it's the continuously drops that's the issue.
I used ping tool, and on a 5 minutes, most the time, it's very close to 20ms, but there will be lost connections, not every 5 minutes, but 50% of the tests. And most the ping test, there will be crazy 4000 ms, those numbers.
I am actually really fed up with shaw now, well, maybe this isn't a serious issues with everyone because I do get internet, but it's crazy when your kids are having online classes every day, and their sessions are disconnected couple times, and you had to contact the school, tutors, to reestablish the connections.
I literally called Shaw more than 100 times on this issues, the technicians on the phone seem to be always tried to help, but always follow the same protocol and tried to have me doing the same basis trouble shooting test with no results. Asked for technicians, more than 10 came, but no solution offered, all said cable is good, signal is good, not sure what the issue is, the wall, which I showed them, there is no wall between the desktop and modem, ceiling, or interferences. Which I showed them, power cycle the modem always improved the speed drastically, so there shouldn't be interference or ceiling or wall issues.
I asked for support supervisors, asked for better techs, and talked to 5 different supervisors, all said, would send senior techs, but all said the same thing, like others, I asked the senior tech, why? He said, he is senior based on the years with Shaw, not skill>>>>
I asked for one last supervisor, and was told, he is supervising the team, doesn't mean he knows more than the front line tech which all told me nothing. I asked him what else could be done, he said, all he could offer is another senior tech, it's just like I have to try my luck for them to send a tech that can fix my issue.
I asked them to talk to a manager now, I wanted nothing more to deal with shaw, except I know Telus is also as bad, and even the most recent tech, told me, even his child complained internet at home despite he works for shaw.
Any idea how I can make a formal complaint on all the issues, all the supervisors said would make sure my problem is fixed, but nothing could be done, and I called back, asked to speak to the same supervisor again, I was told, on leave, tried to call me, no ring, can't leave voice mail, on numerous occasions.
I am just exhausted with them now.
