Shaw service technician

Highline
Grasshopper

Shaw assured me that the self connect was simple and that everything would work perfectly. I plugged in my router and it turns out there is no connection in the neighbourhood pedestal to my house because the coax is unplugged. I spoke to Shaw and they insisted that it will take 8 days for a tech to come plug it in. I don’t understand how Edmonton would have such high wait times or is it because Shaw doesn’t really care to have good support?

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Depending on the availability of technicians in the field...

shaw-ada
Moderator
Moderator

@Highline Depending on the availability of technicians in the field, there is a priority for failed self-install(same day) appointments available. Please reach out to one of our Shaw agents and request this. Keep your current appointment.

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