Strange error when I try to email Telus addresses from Shaw

glenysm
Grasshopper

Regardless of whether I use Outlook, the Shaw webmail or from my phone, when I try to send email to a Telus address I get:

      This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients failed permanently:

   * xxxxxx@telus.net

Reason: This is an automatically generated Delivery Status Notification.Delivery to the following recipient(s) failed after 4 seconds: * xxxxxx@telus.netError: * ?? ??

I tried removing emails from my sent directory to see if that was the problem but it didn't help.  I can send to other emails like Gmail and my work and other Shaw addresses, but Telus always bounce.  From my work and my gmail I can send to Telus, just not from Shaw.

Any suggestions as to what the problem is?

Thanks,

Glenys

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1 Reply

Re: Strange error when I try to email Telus addresses from Shaw

Moderator
Moderator

Hey glenysm,

Thank you for reaching out! After some investigation, this looks to be a known issue that our technical engineers are working on resolving. I appreciate your patience while we get this fixed!

Cheers,

Tony | Community Mod.

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