terrible service? or normal

[akbarnimji]

We lost our internet, phone, and cable for almost 24 hours at my Mothers home. Shes 83 and depends on her lifeline system.  This is my experience.

1. Logged into SHAW chat 12;30 pm.   Disconnected 5 times and finally connected at 145 pm.

Took them 15 min to find my account, then continued to tell me all is okay. After 30 mins. Figured out that it was the wrong account they were looking at..  Got disconnected.

2. Called SHAW.  Was 320 on the list so asked for a call back at 230.   Went online again, and was disconnected 3 times as I was trying to provide information.   Again was told that all is fine. Yet nothing was working. I reset everything, but phone, tv and internet?   Its something else 

3. Got a call back at 430 when I finally had to go back to work, and the technician tells me that the internet just went back online 5 minutes ago.

4.  Went back to my moms house 630. No internet.   Called into SHAW and was 233.  Tried to do the chat thing again, and got disconnected.

5. Got a call back 55 min later.  Was put on hold by no one for 22 min. As as I am saying.  hello,  hello, hello. No one there, yet I could hear them speaking.  Finally hung up.

6. Went back on a call back at 735. Got the call back at 915.   Nature called and I was in the bathroom.

7. now 10.30 pm the next day and am online again.  but apparently nothing wrong with the connection.....  yet no one can call my mother, she cant use her internet, and the TV just says "please wait a moment"  

What does SHAW think about this?  As I continue to still wait online.  so far 45. 15 mins.

[shaw-tony]

@akbarnimji oh no! I am very sorry for the poor experience, our support teams are working to respond to everyone as quickly as possible. The fastest way to reach us is through Chat or Social Media on our contact page. I will certainly pass your feedback and experience along to our leadership team. If she is still having trouble getting connected, let me know.