I've been waiting more than an hour on the chat...so thin...

[dalehuhtala]

I've been waiting more than an hour on the chat...so things are going down hill fast with all forms of communication apparently. And that's just so I can tell them they screwed up my bill! They make a mistake - and I have to wait for hours to try and straighten it out. I don't know why Telcos feel they can get away with this terrible, terrible service! Telus, Shaw, Bell...all are terrible!

[mdk]

@dalehuhtala -- Telus, Shaw, Bell...all are terrible!

Fortunately, Shaw offers the My Shaw Portal, where you can logon and view "My Bills" and then view all "Transactions" for all of 2020.  When you do, what "mistake" do you see? Did you change any services (add/remove, upgrade/downgrade) during 2020, or did you have a two-year Value Plan that expired, that you renewed?

[dalehuhtala]

So it turns out...after TWO HOURS on the chat, Shaw sent me a replacement cable box that I didn't ask for because my current box is obsolete and I assume they don't want to support anymore. However, they failed to tell me I have 30 days to activate the new box or they consider it unreturned equipment and charge me $300! All for a box I didn't ask for. So now they are sending ANOTHER box that I have to activate which will lose all my recorded shows on my existing box...that I didn't want to get rid of. What part of this whole process is good service? The portal doesn't help at all because the billing is so complicated, it makes no sense. Charging packages and then deducting for deals and adding more items that make no sense. I have been with Shaw for nearly 40 years and the service has never been so poor...but there is nowhere to go that is any better either. Never felt so trapped in the telecom monopoly as I do now.

[YadaYada]

I don't believe it. This is totally a reflection and example of bad management. I am cancelling my contract. Fire the board members who think they are running this company properly and stop using Covid as an excuse.

[Chantalgaz]

I absolutely hate Shaw and that their rogers is even worse…. You guys cut your employees now us customers have to suffer… you guys are ridiculous 

[mdk]

Community House Rules

While we have Moderators comprised of Shaw experts, these forums are intended to be a platform for peer-to-peer communication that is friendly with useful information about Shaw-related topics. There are a few housekeeping rules that we want to share to ensure we can all participate in positive and constructive discussions. At the end of the day, we want you to feel safe and comfortable in sharing your thoughts

• Any posts that are deemed to be offensive, inappropriate, obscene or otherwise unwelcoming will be removed to preserve a healthy online community environment.
• We are all responsible for cultivating a positive and respectful community by being courteous and friendly with one another.

[mish1960]

I have wasted almost 10 hrs of my time on hold with shaw/rogers.   once was a wait time of 4 1/2 hours , the second was almost 3hrs. and now I am on hold for now almost 2 hrs.  If they could get their **bleep** together I would not have to call them as much. Live chat.... #78 in line.  now time to cancel shaw/rogers