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What is the Customer Support Email Address?

aj598
Grasshopper

I am having one heck of a time trying to find the customer support email address. No, I do not use Facebook. No, I do not use Twitter. I do not wish to use your chat function. I do not wish to make a phone call. I want to send an email, which I can compose in my email client. I want to save my correspondence with you. What terrible customer service to make it so difficult to email your support section.

Reply only with the customer service email address.

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Re: What is the Customer Support Email Address?

shaw-tony
Moderator
Moderator

Hey aj598,

Thank you for reaching out! We appreciate your business and indeed have a form of email correspondence which can be found here.

Hope that helps,

Tony | Community Mod.

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16 Replies
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Re: What is the Customer Support Email Address?

Not applicable

There are several ways to reach customer support. Email however, is not one of them.

If you wish to save your correspondence, just use the chat. I believe it gives you the option to email the chat log to yourself. I may be wrong on that. If it doesn't, just screen shot the chat log.

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Re: What is the Customer Support Email Address?

aj598
Grasshopper

Thank you for your response, the information was very helpful.

Unfortunately, if they do not have an email option for support, I will be ending my services with Shaw. That is simply unacceptable from such a large company.

Thank you again.

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Re: What is the Customer Support Email Address?

shaw-tony
Moderator
Moderator

Hey aj598,

Thank you for reaching out! We appreciate your business and indeed have a form of email correspondence which can be found here.

Hope that helps,

Tony | Community Mod.

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Re: What is the Customer Support Email Address?

Not applicable

I stand corrected on the email. Thanks for clearing that up!

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Found this tread after waiting over 2 hours to cancel ser...

Cancel_today
Grasshopper

Found this tread after waiting over 2 hours to cancel service by phone.  Cannot find email anywhere on their website either and this email contact form is so hidden.

https://www.shaw.ca/Contact-Us/Your-Voice/Resolve-a-Concern/#/

Good bye Shaw after 17 years - Telus is definitely winning the fight for customers!

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That link shows nothing for me ("Sorry Page Not Found")....

FrustratedHere
Grasshopper

That link shows nothing for me ("Sorry Page Not Found").  Is there an updated contact form link I can use?  I'm not on Twitter or Facebook and chat isn't coming up for me.

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-- as you are reading this, scroll-down to see: and clic...

mdk
Legendary Grand Master

@FrustratedHere -- as you are reading this, scroll-down to see:

Capture-Shaw-Your-Voice.JPG

and click the "Your Voice" hyperlink.

 

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Thanks, I wouldn't have thought to look there.

FrustratedHere
Grasshopper

Thanks, I wouldn't have thought to look there.

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PLEASE SEND THE EMAIL CONTACT INFORMATION FOR THE BOARD O...

Windwalker
Grasshopper

PLEASE SEND THE EMAIL CONTACT INFORMATION FOR THE BOARD OF DIRECTORS AT NOIKIA62115@GMAIL.COM

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