-- you asked a very-similar question in another thread on...

[mdk]

@MarkHefford -- you asked a very-similar question in another thread on this forum. Check for responses on that thread.

[ldweatherly]

Did you ever get an answer. I am having the same problem. I was told to unplug modem and disconnect cable. This worked for a short time. All works when I’m on Data but stops when on wifi. So frustrating. 

[mdk]

@ldweatherly -- All works when I’m on Data, but stops when on WiFi

So, routing through your Shaw cable-modem is different from routing through any other Internet Service Provider.

What makes the programming of the Shaw cable-modem any different?  In this thread, one Other Person suggested the optional BlueCurve security-package.

Do you have a friend who also has the same model of cable-modem? If you connect to their WiFi, does everything work the way you expect?

[Kapoios]

So I had the same issue.  New customer to Shaw - switched from Telus

Some apps on mobile devices worked, others didn't.  (iphone, ipad, android phone).

Default Telus router IP: 192.168.1.254.  I had setup manual (static) IP's on some devices including my NAS which had 192.168.1.1.

When I setup my shaw router, I changed the default router IP from 10.0.0.1 to 192.168.1.1 (I couldn't select the last octet as it was greyed out).

I had forgotten that my NAS had that IP as I always accessed it by host name.

So if you are getting similar behaviour, make sure that you do not have the same IP assigned to your router and another device!

[nicknchung]

How do I connect my wi fi

[mdk]

@nicknchung -- look at the label on the side/bottom of the cable-modem.

You should see an "SSID", which is the name of the WiFi network that the cable-modem has created, and you should see the password for that SSID.

On your device, select that SSID, and enter the password.

[shivi11]

Same problem here, did you fix it? How?

[mdk]

@shivi11 -- welcome to this peer-to-peer discussion forum, where volunteers try to help. This forum is not a direct path to Rogers Support [1-888-472-2222]. 

Can you provide more details:

• no TV reception
• specific TV channel(s) not working
• Internet access not working
• BC Hydro had many power-outages yesterday, due to very high winds in Vancouver region
• trees falling in your town/city 
• physically, where are you
• when did the issue start

to work toward a remedy?

[shivi11]

I only have Internet so not regarding TV.

cant access certain apps and websites. Social apps, game apps, even Shaw.ca or Slack for work. But my wifi is up and fast, I can use google etc. really weird issue

confirmed no firewalls, reset and unplugged gateway, did a full factory reset on 10.0.0.1, nothing worked 

[rstra]

@shivi11  Happening on all devices?