-- suddenly, it stopped working ... the overall internet,...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@dietpepsirocks -- suddenly, it stopped working ... the overall internet, is trash ... when are you going to fix it?
This is a "user-to-user" discussion forum, not an official path to Shaw Support. I recommend that you contact Shaw Support (currently, online-chat is given priority over telephone) and get them to trouble-shoot, including remotely logging-on to your cable-modem to view its statistics, such as "signal strength" and other performance numbers.
If you need faster uploads, see Shaw Fibre+ Business Internet, which offers 1000 download and 125 upload.
Note that a stream at 1080 * 6000 is 300% the rate of a 720 * 3000 stream. That's a great reduction.
Ok? 25 mbps upload is way more than enough to stream 108...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Ok?
25 mbps upload is way more than enough to stream 1080p at 6000 bit rate. I have done it for a year without problems. You do know, that you do not need anywhere near 125 mbps upload to stream at 1080p 6000 bit rate, right? Do you understand, that on average, to be safe, 8 mbps upload is plenty for 1080p at 6000 bit rate?
What is unusual, is every speed test website owned by Ookla is showing 20 mbps upload, 600+ download, which is correct... but ANY other speed test not owned by Ookla is showed my upload is anywhere from 1 to 3 mbps, which is consistent with my problem.
And the last time I had a problem like this, I came to th...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
And the last time I had a problem like this, I came to these forums and there was probably only about 10 of us complaining about some weird unique problem we were having, and Shaw at first was refusing it was them, then they posted in our thread that it was patched, and it got fixed.
When you are Streaming, and even if you drop for 3 seconds at a time, this is something only someone who needs a constant perfect connection would notice, any average internet user wouldn't notice these things.
Anyone have this problem? For example do a speed test at...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Anyone have this problem? For example do a speed test at Cira
-- ANY other speed test not owned by Ookla is showed my...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@dietpepsirocks -- ANY other speed test not owned by Ookla is showed my upload is anywhere from 1 to 3 mbps ...
Open the Windows "Task Manager", and switch to its "Performance" tab, and click on the icon for your network connection. Minimize the window, and launch the Shaw Speed Test, and immediately restore the Task Manager window. What does the graph show for the upload (not the download) speed? 1? 3? 10? 15? 20?
The further (number of "hops" on the Internet) that those "other" sites are away from your computer, the more unreliable that those tests will be.
> Do you understand, that on average, to be safe, 8 mbps upload is plenty for 1080p at 6000 bit rate?
Thanks for the additional information. It adds to my understanding, and helps tailor my response to your problematic situation.
Some people, e.g., @rickatk , in this discussion forum have reported "smoother" Internet, on the multiple devices within their home network, after upgrading to Fibre+ Gig.
-- Do a speed test at CIRA I did: CIRA: Average upload sp...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@dietpepsirocks -- Do a speed test at CIRA
I did:
CIRA:
Average upload speed: 13 Mbps
Maximum upload speed: 15.9 Mbps
Average download speed: 118 Mbps
Maximum download speed: 119 Mbps
Shaw Speed Test (to a Shaw site in Vancouver):
Upload speed: 16.2 Mbps
Download speed: 332 Mbps
$ tracert performance.cira.ca
Tracing route to cira-ipt-env-prd-v2.23rarjsxpq.ca-central-1.elasticbeanstalk.com [52.60.179.126] over a maximum of 30 hops:
4 11 ms rc1bb-be20.vc.shawcable.net [66.163.75.245]
5 14 ms rc1st-be25.vc.shawcable.net [66.163.69.198]
6 24 ms rc3no-be11-1.cg.shawcable.net [66.163.72.69]
7 42 ms rc2nr-be110-1.wp.shawcable.net [66.163.76.58]
8 76 ms rc3fs-be25.mt.shawcable.net [66.163.76.22]
9 63 ms 66.163.66.70
10 64 ms 52.93.3.22
11 65 ms 52.93.3.31
12 * Request timed out.
13 74 ms 150.222.246.15
14 72 ms 52.94.82.122
15 70 ms 52.94.83.149
16 71 ms 52.94.83.180
17 72 ms 52.94.82.213
18 74 ms 52.94.83.33
19 73 ms 52.94.81.144
20 73 ms 52.94.81.137
21 72 ms 52.94.81.0
22 * Request timed out.
23 * Request timed out.
24 * Request timed out.
25 * Request timed out.
26 * Request timed out.
27 74 ms ec2-52-60-179-126.ca-central-1.compute.amazonaws.com [52.60.179.126]
Trace complete.
______________________
As you can see, the CIRA site is somewhere beyond Montréal -- which definitely has affected the results.
OK, The distance will affect results a bit, but you shou...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
OK,
The distance will affect results a bit, but you shouldn't have 200 Mbps less speed just because its in another part of Canada, that is a little dramatic -- besides the point anyways.
On every other Speed Test website, I am experiencing 1 to 3.5 Mbps upload. It is suppose to be 20. Now, in real world applications, the slow upload is consistent with my problem.
I use inspector.twitch.tv and stream to a twitch server, and I am experiencing upload of 1 to 3.5 Mbps within the data that shows on the inspector website.
Sooooo??? This is consistent with like the 10+ other speed test websites I have tried aside from Ookla.
It shows 20ish. But when I do the same thing with testmy...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
It shows 20ish.
But when I do the same thing with testmy.net then I get around 3-4. Which is consistent with my uploading problem of my live stream.
I mean I don't know what you are trying to say at this point, I streamed with this internet at 1080p, 6000 bit rate for 7 months straight without any issues at all -- now the last 2 weeks I cannot even stream at 720p 3000 bit rate. Real world tells me something is wrong, and these other websites are consistent with what I am experiencing in reality.
Twitches inspector website shows the exact same poor upload speeds.
-- The distance will affect results a bit, but you should...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
@dietpepsirocks -- The distance will affect results a bit, but you shouldn't have 200 Mbps less speed just because its in another part of Canada, that is a little dramatic -- besides the point anyways.
Those "52.94.xx.yy" IP-addresses are assigned to Amazon's "Elastic Cloud Services". As far as I know, their servers are located in the USA, not in Canada. But, the point is that distance, and the number of "hops", really does make a difference.
> On every other Speed Test website, I am experiencing 1 to 3.5 Mbps upload. It is suppose to be 20.
When you test with the Shaw Speed Test server, your cable-modem is connecting ONLY on Shaw's network, and it is connecting to a server that is just 1 or 2 "hops" away. So, you get the "20" that you are paying for.
When you cross-over to other networks, and then cross the CAN/USA border near Montréal, and then travel across the USA, to Amazon's servers in Seattle (Washington State), you won't get the "20" on that long path.
Where are you physically located? If you are in Vancouver, that "traceroute" may show a quite-different path, because Shaw usually does route from one of their routers in Vancouver (BC) to one of their routers in Seattle, where it "crosses-over" to the network where one finds Amazon's servers.
> when I do the same thing with testmy.net then I get around 3-4.
My test to that site reports 13.3 Mbps -- out of the 15 Mbps that Shaw has configured into my HITRON cable-modem. Not bad, because that web-site is near Seattle. A partial trace-route:
Tracing route to testmy.net [104.26.4.115]
13 ms rc1wt-be40.wa.shawcable.net [66.163.68.18]
12 ms six.as13335.com [206.81.81.10]
11 ms 104.26.4.115
Note the "11 ms" times, as compared to the other trace to an Amaon "E(lastic) C(loud) site:
74 ms ec2-52-60-179-126.ca-central-1.compute.amazonaws.com [52.60.179.126]
Much faster!
> Real world tells me something is wrong
Without "traceroute" outputs for each of those "speed-testing" servers, it is impossible to find that "something".